Nicoll De Mier Eusse

Motivated real estate agent with a strong track record of generating sales and rental property transactions. Experienced in building and maintaining client relationships through daily communication and personalized service. Skilled in strategic marketing and negotiation to maximize property value, and close deals efficiently.

As a Client Relations Specialist, I enhance customer satisfaction through exceptional service, fostering long-term relationships, and driving business growth, retention, and loyalty. Ranked in the top three for sales by strategically transitioning cold prospects into engaged leads and consistently closing high-value deals. As a team leader, I mentor new hires, optimize procedures, lead impactful meetings, and conduct bi-weekly one-on-ones to align goals and boost performance. I efficiently resolve escalations and collaborate across departments to track key objectives, ensuring a productive and dynamic work environment.

Deliver a wide range of services that guide guests through their entire stay. Processing operational needs, addressing guest requests, completing reports, and sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. This role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a 'guest first' mindset

Greeted guests and responded to guest inquiries, requests, and issues in a timely, personable, and efficient manner to resolve guest concerns, and liaised with housekeeping staff to ensure all rooms were clean and ready to accommodate new guest arrivals. Provided information about concierge services in the area. Supervised front office staff, including hiring and training new employees.