Nicoll L. Palomba

Seasoned District Manager with relevant experience overseeing operations, driving sales, and improving customer service. Strengths include strategic planning, team leadership, problem-solving skills, and a proven ability to increase profitability. Previous roles have resulted in significant improvement in operational efficiency, increased revenue growth, and enhanced staff performance.

• District Manager, Bath and Body Works, OKC, OK, 2014-01-01, Present, Responsible for 18 Stores with a combined volume of 48 million annually, including 4 A+ Volume stores, including 2 stores Top 10% in volume in Brand, Ended LY producing a +1.5% increase in Sales volume to LY ranking #53/170 Districts - an additional $500k in volume over previous year, Currently outperforming the Region & BOC in every single controllable metric including Conversion, UPT, ADS, Traffic Leverage & Customer Capture, Quickly gained traction in Customer Capture & Loyalty - now producing 89% in Capture & 30% in Enrollment, and in the top 5 for results in the entire Company since joining the Brand with 100% of stores performing better than the Brand, Responsible for the development of 18 Direct Reports, Successfully networked and recruited in new markets, have retained good talent, as well as quickly leveraged high caliber leaders in the market - Consistently achieves Holiday Hiring Goals whiling staying in budget, Successfully opened up 9 new stores since joining the Brand and remodeled 7, Upgraded several management positions through bench strength & external networks, Controls payroll, compliance, excellent customer experience/engagements and other expenses for 18 Stores, Promoted an SM to DM and produced 5 leaders who took on additional assignments with HO
• District Manager, Carter's / OshKosh B'gosh, KS, MO, OK, AR, TX, 2011-01-01, 2014-01-01, Responsible for 11 Stores with a combined volume of 18 million annually, Ended 2013 #13 in the Company with an increase in every KPI, Ended 2013 #9 in the Company with Preferred Customer Program, Responsible for the development of 11 Direct Reports and had 6 internal promotes last year, Top of the Company for turnover with a combined 28% Fulltime Management Turn, Successfully networked and recruited in a new market and upgraded several positions, Successfully participated / opened 5 new stores in my market and surrounding markets, Controls payroll, compliance and other expenses for 11 Stores
• Store Manager, Carter's / OshKosh B'gosh, Lenexa, KS, 2011-01-01, 2011-12-31, Team with district manager to aid recruiting and development throughout Great Plains District., Opened new Carter's store in Lenexa, KS - 2011, Recruited, hired and developed a brand new staff prior to opening, Responsible for the training and development of entire Lenexa management team, Trained five new store managers in the Great Plains District, Ranked number one store on new store scorecard for 2011 from the time the store opened until years end, Currently ranked number one for 'preferred customer capture' in 2012 company wide, Selected as a 'One Room School House' trainer and 'World Class Leader' in first year, Exposed to Oshkosh visual and floor set updates and action packs, Ensured highest quality of customer service is being met at all hours of operation
• Store Sales Leader, New York & Company, Overland Park, KS, Leawood, KS, 2007-01-01, 2011-12-31, General Manager at 4 million dollar location, supervised and motivated management team, Partnered with district sales lead in recruiting and interviewing all new management candidates, Opened five new stores across nation in past three years, Responsible for sales, human resources, brand and operations of Oak Park location, Lead district with a 0.9% shrink of previous inventory, Increased credit to a 5.7% from a previous 2.79% (204%), Increased market share to a 33.2%, previously 25.6% (129%)
• Assistant Manager, Associate Store Manager, Store Manager, Gap Inc., KS, MO, GA, 1998-01-01, 2007-12-31, Began as a sales associate and worked way to a store manager, Worked at 8 stores ranging from 1.5 million to 13 million dollars, Responsible for recruiting, interviewing, hiring noticeably better people, Facilitated orientations for new associate, Planned, mapped and executed floor sets