Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Nicolle Corpas Clarke

Silver Springs,MD

Summary

Dynamic and dedicated professional with exceptional customer service skills honed at Safeway. Proven ability to enhance customer satisfaction and foster team collaboration. Expertise in time management and problem-solving, consistently achieving high-quality service delivery while maintaining a clean and organized environment. Committed to building lasting relationships and driving repeat business.

Overview

8
8
years of professional experience

Work History

Starbucks Barista

Crescent Hotel/ Marriot
02.2025 - Current
  • Maintained clean and organized workspace for optimal productivity and safety.
  • Promoted welcoming atmosphere by greeting customers with Friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Maintained regular and consistent attendance and punctuality.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.

Starbucks Manager

Safeway
Silver Spring, Maryland
10.2020 - 01.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved marketing to attract new customers and promote business.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.

Private Nanny

The Thomas Family
05.2019 - 09.2020
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Played games, worked on puzzles, and read books to young children.
  • Prepared healthy, age-appropriate snacks and meals.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
  • Enhanced children''s emotional well-being by providing consistent and nurturing care.
  • Led indoor and outdoor activities to entertain and occupy children.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.

Front Desk Receptionist/ Assistant Manager

Ameanspinn
05.2017 - 04.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Completed all tasks in compliance with company policies and procedures.
  • Increased guest retention by maintaining a welcoming and organized reception area.

Education

High School Diploma -

Wheaton High School
Silver Spring, MD
06.2016

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Cash handling
  • Problem-solving
  • Active listener
  • Cleanliness
  • Opening and closing duties
  • Exceptional customer service
  • Order taking
  • Cash register operation
  • Decision-making

Languages

Spanish
Limited Working

Interests

  • Watching Movies and TV Shows
  • Dancing
  • Avid Reader
  • Enjoying the art of baking and pastry-making, experimenting with recipes


Timeline

Starbucks Barista

Crescent Hotel/ Marriot
02.2025 - Current

Starbucks Manager

Safeway
10.2020 - 01.2025

Private Nanny

The Thomas Family
05.2019 - 09.2020

Front Desk Receptionist/ Assistant Manager

Ameanspinn
05.2017 - 04.2019

High School Diploma -

Wheaton High School

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