Nicolle Adarve Ramirez
Hollywood
Summary
Excelling in patient scheduling and effective communication. Skilled in managing appointments and resolving conflicts, I enhance workflow efficiency and ensure patient satisfaction. My strong problem-solving abilities and attention to detail contribute to a seamless office environment.
Overview
4
4
years of professional experience
Work History
Medical Office Coordinator
American Pediatric Dental Group
Plantation
12.2024 - 05.2025
- Coordinated office activities and maintained efficient workflow across departments.
- Managed scheduling and organized meetings for executives and team members.
- Greeted visitors and directed them to the appropriate area or person.
- Managed client communications to confirm appointments and provide necessary information.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Performed follow up calls to confirm scheduled appointments.
- Provided clear instructions to patients regarding their upcoming visits.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Reviewed patient medical history documents prior to appointment scheduling.
Medical Office Assistant
Central Park Vision Center
Plantation
12.2023 - 01.2025
- Processed customer transactions accurately using point-of-sale systems.
- Demonstrated product features and benefits to enhance customer interest.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Managed patient scheduling and maintained appointment records efficiently.
- Assisted optometrists during patient exams and procedures.
- Educated patients on contact lens care and proper eyewear usage.
Apparel Assistant Manager
Bass Pro Shops
Davie
09.2021 - 06.2023
- Assisted in managing daily apparel operations and inventory control.
- Trained team members on customer service techniques and product knowledge.
- Resolved customer inquiries and concerns with effective problem-solving strategies.
- Implemented promotional campaigns to enhance customer engagement and sales.
Education
Some College (No Degree) - Biology
Broward College
Fort Lauderdale, FL10-2027
High School Diploma -
South Plantation High School
Plantation03-2023
Skills
- Patient scheduling
- Electronic health records
- Appointment management
- Medical billing procedures
- Insurance verification
- Data entry accuracy
- Time management
- Problem solving
- Effective communication
- Multitasking ability
- Conflict resolution
Timeline
Medical Office Coordinator
American Pediatric Dental Group
12.2024 - 05.2025
Medical Office Assistant
Central Park Vision Center
12.2023 - 01.2025
Apparel Assistant Manager
Bass Pro Shops
09.2021 - 06.2023
Some College (No Degree) - Biology
Broward College
High School Diploma -
South Plantation High School
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