Nicolle Carranza
Houston,TX
Summary
Dedicated and results-driven professional with extensive experience in property management. Skilled in overseeing operations, improving resident satisfaction, managing budgets, and coordinating projects with vendors. Committed to fostering positive community relationships and driving operational excellence to achieve organizational goals.
Overview
9
9
years of professional experience
Work History
Business Development Manager
Headway Capital
04.2024 - 07.2024
- Generated new business with marketing initiatives and strategic plans.
- Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Improve the company''s profitability by identifying and eliminating inefficiencies in existing business processes.
Operations Specialist
Ashford Communities
12.2022 - 03.2024
- Guided eviction proceedings according to state and local laws.
- Audited 23 properties' expenses to identify cost-saving opportunities and strategies to increase revenue.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Completed End of Month Report Audits to ensure financial accuracy and compliance.
- Supported multifamily property onsite staff in daily operations and software's troubleshooting.
- Updated online paperwork in systems such as Bluemoon, RealPage, and Entrata to ensure compliance with policy and law changes.
Resident Relations
Ashford Communities
06.2021 - 12.2022
- Monitored daily complaints received at the corporate office, and identified gaps in operating processes.
- Improved company reputation by boosting customer satisfaction through effective complaint management and process improvements.
- Assisted residents in applying for rental assistance from various organizations.
- Partnered with business neighbors and district officials to collaborate on resident events.
Assistant Manager/Manager
Ashford Communities
05.2020 - 06.2021
- Implemented strategies to increase income through effective cost management and revenue optimization.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure a smooth workflow and achievement of goals.
- Completed final move-out walk-throughs with tenants to prepare final account statements after move-out.
- Maintained a low delinquency percentage by applying proactive rent collections early in the month, and filing eviction in a timely manner.
Leasing Professional
Ashford Communities
02.2019 - 04.2020
Community Manager
Vishnu Properties LLC
09.2017 - 02.2019
- Coordinated maintenance teams to maintain property appearance and solve tenants issues.
- Prepared and review potential tenant background checks, including reference letters, rental history, income verification, and rental application.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Continuously met community goals and objectives.
Leasing Professional
MBMI Global
09.2015 - 08.2017
- Improved resident retention rates by consistently providing exceptional customer service experiences.
- Greeted clients, showed apartments, and prepared leases.
Education
HS Diploma -
Sharpstown High School
Houston, TXCertification - Certified Apartment Manager
National Apartment Association
Houston, TX08.2023
Skills
- Customer Service
- CRM Management
- Revenue Generation
- Staff Management
- Team Leadership
- Sales and Marketing
- Cost Management
Software
- Realpage
- Rent Manager
- Entrata
- Resman
- Funnel
- Podium
- I Love Leasing
- Google Suits
- Microsoft Office
- Nextiva
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Business Development Manager
Headway Capital
04.2024 - 07.2024
Operations Specialist
Ashford Communities
12.2022 - 03.2024
Resident Relations
Ashford Communities
06.2021 - 12.2022
Assistant Manager/Manager
Ashford Communities
05.2020 - 06.2021
Leasing Professional
Ashford Communities
02.2019 - 04.2020
Community Manager
Vishnu Properties LLC
09.2017 - 02.2019
Leasing Professional
MBMI Global
09.2015 - 08.2017
HS Diploma -
Sharpstown High School
Certification - Certified Apartment Manager
National Apartment Association
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