NICOLLE CARTER

• Greeted customers and helped with product questions, selections, and purchases.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Developed strong rapport with customers and created positive impression of business.
• Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
• Provided exceptional services and pleasant shopping experiences to retail customers.

• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
• Negotiated prices, terms of sales and service agreements.
• Kept detailed records of daily activities through online customer database.
• Managed high volume of customer calls, maintaining calm and professional demeanor.

Remote Inbound sales and support calls for Home Depot

• Inbound sales calls selling newspaper subscriptions
• Recorded contact information of customers and potential customers in internal database.
• Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
• Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.

• As a Certified Nursing Assistant (CNA) at Britthaven, I provided compassionate care and assistance to residents, ensuring their comfort and well-being
• Assisting residents with activities of daily living, including bathing, grooming, and mobility
• Monitoring and documenting residents' vital signs and reporting any changes to the nursing staff
• Building rapport with residents and their families to provide emotional support and maintain a positive living environment
• Collaborating with the healthcare team to ensure the highest quality of care for all residents