Nicolle Dunn
Shelton
Summary
Business professional prepared for leadership role with extensive experience in managing operations and driving business success. Proven track record of effectively overseeing daily operations, implementing strategic plans, and optimizing resources. Highly focused on team collaboration and achieving results, with reputation for reliability and adaptability. Expertise in financial management, staff development, and customer relations.
Overview
14
14
years of professional experience
Work History
Owner/ Operator
Dunn Construction LLC.
11.2018 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Trained and motivated employees to perform daily business functions.
- Implemented effective financial management practices, improving cash flow and profitability.
- Assessed income and expenses and adapted plans to improve profit levels.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Streamlined financial processes by implementing efficient budgeting and forecasting systems.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Prepared and organized financial documents for audits and reviews.
- Assisted with preparation of monthly financial statements and reports to inform management.
- Processed daily financial transactions in support of finance team objectives.
- Submitted reports on payroll activities.
- Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
- Liaised with finance department to ensure timely invoicing and collections for completed transactions.
- Fostered culture of continuous improvement within finance department, encouraging professional development and innovation.
- Developed strategic business plan, guiding company towards sustainable growth and profitability.
- Streamlined operational processes, significantly reducing overhead costs and improving efficiency.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
- Launched series of successful new products, conducting market research and adjusting offerings based on feedback.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
Executive Finance Assistant
Meadow Ridge
01.2011 - 05.2017
- Oversaw project timelines by tracking deliverables and deadlines.
- Drafted professional emails by summarizing key information and action items.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Used advanced software to prepare documents, reports, and presentations.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Processed payroll information for employees on a regular basis.
- Updated payroll system with changes in employee status or compensation.
- Maintained payroll information by calculating, collecting, and entering data.
- Verified timekeeping records and handled any discrepancies with employees.
- Assisted new hires with completing required forms for accurate setup in the payroll system from their first day onward.
- Maintained strict confidentiality of sensitive information while handling employee records and processing payments.
Education
BBA - Business Management- Finance Consentration
Sothern State University
New Haven, CT05-2010
Skills
- Operations management
- Payroll processing
- Operational reporting
- Financial planning
- Business operations management
- Vendor negotiation
- Pricing strategy development
- Profit optimization
- Finance management
Timeline
Owner/ Operator
Dunn Construction LLC.
11.2018 - Current
Executive Finance Assistant
Meadow Ridge
01.2011 - 05.2017
BBA - Business Management- Finance Consentration
Sothern State University
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