NICOLLE ESPINOZA
Orlando,Florida
Summary
I aim to secure a professional and challenging career with a reputable company. I seek the opportunity to utilize the skills I have acquired and develop further as a professional. I would like to become a leader and mentor in my field of expertise and thrive in a positive and dynamic work environment.
Overview
6
6
years of professional experience
Work History
Technical Support Specialist
Vivint
04.2022 - 11.2022
- Responded to customer inquiries via phone, email, and chat, troubleshooting and resolving technical issues with efficiency and professionalism.
- Managed service desk tickets, providing timely updates to users and ensuring issues were resolved in a clear and organized manner.
- Delivered user training on system functions, best practices, and solutions, empowering customers to utilize tools effectively and improve their experience.
- Collaborated with senior support teams to escalate complex or unresolved issues, ensuring prompt and accurate resolutions to meet customer needs.
Server
Ava
04.2021 - 08.2022
- Provided personalized service in a fine dining environment, greeting guests and offering menu recommendations, including daily specials and chef's specialties.
- Accurately took food and drink orders, delivering multi-course meals with attention to timing and presentation.
- Delivered exceptional customer service by answering menu questions, suggesting wine and food pairings, and ensuring a memorable dining experience.
- Maintained a polished and organized dining area, refilling drinks, and promptly addressing any spills or special requests to meet high service standards.
Key Sales Associate
Banter
07.2020 - 05.2021
- Engaged with customers to understand their needs and objections, effectively presenting merchandise and providing detailed information on product features and benefits.
- Collaborated with the sales team to deliver an exceptional customer experience, consistently meeting individual and team sales goals.
- Promoted extended service plans and financing options, tailoring recommendations to meet the needs of a diverse customer base.
Front Desk Agent
DoubleTree Suites by Hilton Orlando - Disney Springs
08.2019 - 10.2020
- Efficiently checked in and checked out guests in a high-volume, fast-paced environment, ensuring all requests were met and billing was accurate.
- Recognized for outstanding conflict resolution skills, handling confrontational guest situations with professionalism and ensuring positive outcomes.
- Delivered exceptional customer service by reviewing logs to anticipate guest needs, ensuring a smooth and personalized experience for all visitors.
- Assisted in coordinating guest accommodations, ensuring all special requests and needs were addressed promptly and effectively.
Assistant Manager
Panera Bread
03.2017 - 07.2019
- Customer service - Assisting customer's in normal and escalated situations to ensure the highest level of customer satisfaction
- Cash handling- Collecting money, processing transactions, performing daily drawer audits
- Compliance- Following standards and procedures to adhere to guidelines and ethics
- Mentor- Train new employee's in the appropriate positions and continue providing education throughout an employee's term
- Management - Forecast staff, equipment, and order supplies daily
- Hire staff when necessary and provide disciplinary action when required
Education
Bachelor of Arts - Psychology
University of Central Florida
Orlando, FL05-2027
Bachelor of Science - Business And Organizational Leadership
Valencia College
Orlando, FL12.2024
Associates of Arts -
Valencia College
Orlando, Florida05.2020
Skills
- Bilingual: Fluent in Spanish and English
- Exceptional Customer Service
- Strong Verbal Communication Skills
- Ability to Multi-task Efficiently
- Proven Track Record of Project Accomplishments
- Leadership in High-Pressure, Fast-Paced Environments
- Conflict resolution
Timeline
Technical Support Specialist
Vivint
04.2022 - 11.2022
Server
Ava
04.2021 - 08.2022
Key Sales Associate
Banter
07.2020 - 05.2021
Front Desk Agent
DoubleTree Suites by Hilton Orlando - Disney Springs
08.2019 - 10.2020
Assistant Manager
Panera Bread
03.2017 - 07.2019
Bachelor of Arts - Psychology
University of Central Florida
Bachelor of Science - Business And Organizational Leadership
Valencia College
Associates of Arts -
Valencia College
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