Nicolle Etoll-Lee
Customer Service
Elizabeth,CO
Summary
Dynamic and creative professional with extensive experience in customer service, sales and relationship building.
Notable and proven satisfaction in Independent and Self Employed Services. Consistently delivering exceptional results and fostering repeat business. Skilled in multitasking and maintaining a clean, organized workspace. Known for excellent collaboration with team members, showcasing strong communication and creative skills.
Track record of building strong relationships and maintaining high standards of professionalism.
Dedicated to satisfaction with attention to individual customer needs. Manages time well to consistently meet performance targets.
Enjoys working with people and offers great organizational and interpersonal skills. Serving needs through clear communication. Consistently follows safety guidelines. Honors spirit of empathy and respect to maintain open dialogue and trust with clients and customers. Hardworking and passionate job seeker ready to help team achieve goals. Demonstrates strong teamwork. Contributes to growth and success.
Overview
23
23
years of professional experience
Work History
Independent Hair Stylist
Self Employed Services
06.2020 - Current
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Provided excellent customer service by attentively listening to client needs.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Independent Baker
Self Employed Services
01.2020 - Current
- Produces consistently quality baked goods for customers.
- Complies with health and safety codes to protect customers.
- Ensures product freshness by implementing proper storage techniques and regularly rotating stock.
- Reduces waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
CNA
Private In Home Care
09.2020 - 08.2025
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Home Decor Sales-Holiday Decor Sales Associate
Hobby Lobby
09.2021 - 09.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat sales.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
EMS/Emergency Medical Technician
Allied Medical Group
01.2003 - 01.2020
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Continuously improved skills through regular training sessions.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
- Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
Education
EMS/EMT Certificate - Emergency Services
Allied Medical
Saint Paul, MNStylist Certificate - Hair Stylist
Aveda Institute
Minneapolis, MNSkills
- Customer Service
- Multitasking and organization
- Attention to detail
- Relationship building
- Excellent communication
- Creative thinking
Timeline
Home Decor Sales-Holiday Decor Sales Associate
Hobby Lobby
09.2021 - 09.2024
CNA
Private In Home Care
09.2020 - 08.2025
Independent Hair Stylist
Self Employed Services
06.2020 - Current
Independent Baker
Self Employed Services
01.2020 - Current
EMS/Emergency Medical Technician
Allied Medical Group
01.2003 - 01.2020
EMS/EMT Certificate - Emergency Services
Allied Medical
Stylist Certificate - Hair Stylist
Aveda Institute
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