Nicolle German
Branchburg,NJ
Summary
Experienced and resourceful senior business consultant in the Retirement and HR Services industry. Known for driving consultative selling, business development, account management, and revenue generation for leading workforce solution providers. Skilled in identifying needs, monitoring business practices, and recommending effective solutions. Consistently recognized with multiple Circle of Excellence/President's Club awards throughout career. Successfully launched and managed a logistics business, achieving impressive sales results and maintaining high customer retention rates before selling and transitioning the business to new ownership.
Overview
24
24
years of professional experience
Work History
Senior Business Consultant
Key HR
06.2024 - Current
- Consult and analyze processes of small to mid-sized companies in areas including payroll processing, employee benefits (health, dental, vision), benefits administration, risk management, compliance support and human resources
- Strategically target prospect, identify opportunities, and engage with senior executive teams and business owners recommending PEO and ASO solutions to protect businesses expenses and overall liability/exposure
- Build and maintain referral relationships with brokers concentrating in PEO, medical benefits, and workers compensation
- Develop long-term business strategies to position companies for success in competitive markets
- Maintain relationships with key stakeholders within customers for future growth opportunities and successful referral partnerships
National Franchise Owner
Unishippers
01.2020 - 03.2024
- Built and managed franchise from zero to $4M in margin working with customers across various markets and industries; B2B, eCommerce, distributors, manufacturing and warehousing facilities
- Managed all phases of the customers experience; needs analysis, proposal, negotiations, service agreements, funding options, onboarding, quarterly business reviews, renewals
- Enhanced customer satisfaction by addressing concerns promptly and providing exceptional service
- Consulted with customers quarterly to assess needs, identify trends and open opportunities, and upsell additional services
- Identified and qualified customer needs; negotiated and closed profitable accounts with high success rate
Senior Retirement Sales Representative
Paychex Inc
10.2005 - 10.2019
- Led Paychex commitment to excellence, ensuring clients trusted Paychex by providing the highest level of service in 401k Third Party Administration (TPA) Recordkeeping Services and Flexible Spending Accounts (FSA)
- Concentration on plan Third Party Administration (TPA), plan design, total plan costs, fiduciary responsibility, compliance, employee participation
- Strong concentration converting existing 401k plans from competitive platforms to streamline processes and reduce costs; these plans were more complex in product design, compliance, and asset value
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates
- Exceeded sales targets, established 1200+ TPA/Recordkeeping 401k and 500+ FSA plans during tenure
- Developed and maintained a strong referral relationship with internal Paychex partners, financial advisors, and current clients which contributed to the overall success and growth of Paychex
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management
- Generated additional sales opportunities with upselling and cross-selling techniques
Enterprise Account Executive
Ceridain
01.2001 - 09.2005
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning within newly generated accounts and 100 assigned accounts
- Pinpoint prospects, identify opportunities and strategically engage C level executives and decision makers
- Worked with service and project management departments to provide total support to clients
- Negotiated contracts with key stakeholders, securing long-term partnerships and revenue growth
- Managed portfolio of high-value accounts, ensuring timely renewals and upselling opportunities
- Delivered comprehensive product presentation and demonstrations, showcasing value propositions to potential clients
- Collaborated with internal teams to develop tailored solutions for complex client needs, resulting in increased revenue
Education
Bachelor of Science - Marketing
Kent State University
Kent, OHProtocelli College of Continuing Studies - Project Management 58-hour professional development course -
Fairleigh Dickinson University
New JerseySkills
- Relationship Management
- Consultive Selling
- Account Management
- Project Management
- Negotiations
- Proposals
- Client Retention
- Presenting
- Exceeding Quotas
- Collaborative Problem Solving
- Value Selling
- SaaS Sales
- Human Capital Management (HCM)
- Critical Thinking
- Adaptability
- Leadership
- Positive Thinking
- CRM Salesforce
Timeline
Senior Business Consultant
Key HR
06.2024 - Current
National Franchise Owner
Unishippers
01.2020 - 03.2024
Senior Retirement Sales Representative
Paychex Inc
10.2005 - 10.2019
Enterprise Account Executive
Ceridain
01.2001 - 09.2005
Bachelor of Science - Marketing
Kent State University
Protocelli College of Continuing Studies - Project Management 58-hour professional development course -
Fairleigh Dickinson University
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