Nicolle Griffin

Manage multiple schedules for a household of 2 adults and 2children.

Create and implement daily routines for effective scheduling.

'Establish budgets for utilities, food and other necessities to maintain fiscal responsibility.

Coordinate medical appointments for all family members and follow up with health care providers.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Maintained up-to-date knowledge of product and service changes.
• Delivered prompt service to prioritize customer needs.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Responded to customer requests for products, services, and company information.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Handled customer inquiries and suggestions courteously and professionally.
• Reinforced established quality control standards and followed procedures for optimal customer interactions.
• Resolved concerns with products or services to help with retention and drive sales.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.