Summary
Overview
Work History
Education
Skills
Languages
Activities
References
Timeline
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Nicolle Hernandez Ocampo

Paterson

Summary


Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

6
6
years of professional experience

Work History

Ramp Agent

United Airlines
09.2022 - Current
  • Participated in regular safety drills and training sessions.
  • Conducted daily safety inspections of ramps and runways ensuring no debris or foreign objects were present before takeoff.
  • Worked in various weather conditions to ensure continuous airport operations.
  • Maintained clear communication with team members and supervisors using radios and hand signals.
  • Followed safety procedures such as using reflective gear while working on the ramp.

Merchandise associate

T.j.Maxx
08.2021 - 04.2022
  • Maintain and organize the store front
  • Interact with costumers
  • Attend the cash register, returns and exchange

Youth Development

Boys & Girls Club Of Paterson and Passaic
11.2021 - 02.2022
  • Provide safe and secure supervision
  • Help kids with homework

Cashier

Golden Mango Supermarket
10.2020 - 05.2021
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Processed sales transactions to prevent long customer wait times.

Cashier

Pronto Giros
02.2019 - 05.2019
  • Maintain a clean and safe work environment
  • Fulfill customers' needs and wants
  • Money management of cash registers

Education

High School Diploma -

School of Architecture And Construction Trades
Paterson, NJ
06.2020

Skills

  • Experienced with Macintosh
  • Experienced with the IBM PC
  • Experienced with Windows XP
  • Microsoft Word
  • Microsoft PowerPoint
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Publisher
  • Maintain and manage social media accounts
  • Time management skills
  • Work well independently
  • Good communication skills
  • Motivated
  • Self-starter
  • Quick learner
  • Adaptable
  • Patient
  • Hardworking
  • Aviation regulations
  • Safety procedures compliance
  • Baggage management
  • Baggage handling
  • Heavy lifting
  • Baggage tag checks
  • Dependable and responsible

Languages

English
Professional
Spanish
Professional

Activities

John F. Kennedy High School Varsity Soccer Team, Freshman Year, Striker, County Champion

References

References available upon request.

Timeline

Ramp Agent

United Airlines
09.2022 - Current

Youth Development

Boys & Girls Club Of Paterson and Passaic
11.2021 - 02.2022

Merchandise associate

T.j.Maxx
08.2021 - 04.2022

Cashier

Golden Mango Supermarket
10.2020 - 05.2021

Cashier

Pronto Giros
02.2019 - 05.2019

High School Diploma -

School of Architecture And Construction Trades

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Nicolle Hernandez Ocampo