Nicolle Hu
Weston,FL
Summary
Proven leader in operations management, adept at driving sales growth through innovative strategies. At Inversiones Luna Ltda Group Chile, spearheaded initiatives that significantly reduced food waste, enhancing profitability. Excelled in fostering teamwork and creativity, ensuring high customer satisfaction and staff retention. Skilled in cost control and operations optimization, with a track record of achieving tangible results.
Overview
29
29
years of professional experience
Work History
General Manager
Inversiones Luna Ltda Group Chile
Santiago, Chile
03.2003 - Current
- Reduce food waste through better inventory management and portion control, leading to increased profitability.
- Increase customer satisfaction by implementing effective staff training and performance management programs.
- Maintain open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Manage financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Create a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
- Optimize scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Improve staff retention rates by offering competitive compensation packages and fostering a supportive work environment.
- Expande catering services to accommodate various events, increasing overall sales revenue for the business
P & S Equity Operations Associate
Morgan Stanley
10.1998 - 02.2023
- Performed daily reconciliations from NYSE, AMEX, FSE and CHX
- Ensured reporting accuracy while contributing to the consistent optimization of the company
- Booked trades and ensured trades were executed and entered accurately
- Communicated with external bookers, clients as well as internal traders and team members to support timely settlement and accuracy of books and records
- Monitored and resolved exceptions and rejects in trade flows and postings
- Developed new software with IT Team after 9/11 Crisis
International Services Desk
Bloomingdale's
New York, NY
03.1995 - 03.1997
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer from overseas inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
Education
BBA - International Business Management
Pace University
New York, NY06.1997
Skills
- Operations Management
- Cost Control
- Sales Growth
- Creativity and Innovation
Languages
Spanish
Bilingual or Proficient (C2)
Chinese (Cantonese)
Upper intermediate (B2)
Timeline
General Manager
Inversiones Luna Ltda Group Chile
03.2003 - Current
P & S Equity Operations Associate
Morgan Stanley
10.1998 - 02.2023
International Services Desk
Bloomingdale's
03.1995 - 03.1997
BBA - International Business Management
Pace University
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