Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicolle Jimenez

Lawrenceville,GA

Summary

Bilingual with a background in pharmaceutical healthcare, customer service, and sales. Experienced in working within a fast-paced, detail-oriented environments. Proficient in patient care, administrative tasks, and pharmaceutical clinical procedures. I'm excited to leverage the skills gained as a pharmacy technician and experience in customer-facing roles to contribute to a dynamic healthcare team.

Overview

11
11
years of professional experience

Work History

Independent Contractor

Tropical, Inc.
08.2020 - Current

-Greet guests warmly and professionally

-Provide knowledgeable recommendations on menu items, wine pairings, and making a personalized experience for the guest.

-Anticipate and fulfill guests needs or special request with discretion and professionalism.

-Consistently exceeded management''s performance expectations while adhering to company policies and procedures.

-Meticulously upholding restaurant's cleanliness and organization while adhering to rigorous health and safely concerns.

-Collaborating with team members and management to ensure flawless service.

Pharmacy Technician

Walmart
10.2019 - 01.2022

-Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

-Accurately prepare and dispense medications as prescribed, ensuring proper labeling.

-Maintain precise records of prescriptions, patient information, and inventory.

-Provided excellent customer service by answering inquires, advising on over-the-counter medications, and handling all pharmacy tasks.

-Resolved non-routine issues like third-party billing, computer system, medication prior authorizations, and customer service issues.

-Processed over 400 prescriptions daily in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.

-Provided training to new pharmacy technicians and performing other duties needed.

Retail Associate

Spark Wireless
11.2016 - 07.2019

-Knowledgeable of all T-Mobile promotions and up to date with all trainings.

-Trained operations and can fully open and close store with all daily standards.

-Great rapport with customers so I had a high return rate with customers.

-Worked quickly and efficiently, and can do well under any and all circumstances.

-Familiar with all devices and products we have in store and what to be expecting in the near future.

-Developed in team membership skills so when coworkers were with customers I could always help them with sales to reach maximum revenue opportunities.

Bay Host (Server)

Topgolf
07.2018 - 06.2019

-Greeted guested and gave safety guidelines for the duration of there time at the venue.

-Educated guests on daily specials and menu offerings, enabling decisions on appetizers, entrees and desserts.

-Worked effectively with fellow team members in fast-paced environments.

-Engaged with guests to make sure they were having the most memorable experience while at Topgolf and to ensure their return.

Cashier

Kroger Co.
02.2013 - 03.2015

-Met incoming customers and provided immediate assistance.

-Received items from customers and scanned them quickly while checking for accuracy.

-Assisted with and coordinated prompt delivery pf purchases as needed.

-Provided excellent service to insure repeat customers.

Education

Medical Assistant -

Cambridge College of Healthcare & Technology
Sandy Springs, GA
06.2024

Certified Pharmacy Technician

Pharmacy Technician University
Bentonville, AR
2020

High School Diploma - Standard studies/Spanish/Marketing

Northside High School
Warner Robins, GA
2015

Skills

  • Bilingual with proficiency in spanish
  • Highly dedicated team player
  • Dependable and adaptable professional
  • Experienced with support in a pharmaceutical setting
  • Knowledge of medical terminology, anatomy, and medical prior authorizations
  • OSHA & HIPAA compliant

Timeline

Independent Contractor

Tropical, Inc.
08.2020 - Current

Pharmacy Technician

Walmart
10.2019 - 01.2022

Bay Host (Server)

Topgolf
07.2018 - 06.2019

Retail Associate

Spark Wireless
11.2016 - 07.2019

Cashier

Kroger Co.
02.2013 - 03.2015

Medical Assistant -

Cambridge College of Healthcare & Technology

Certified Pharmacy Technician

Pharmacy Technician University

High School Diploma - Standard studies/Spanish/Marketing

Northside High School
Nicolle Jimenez