Nicolle Juarez
Orlando,FL
Summary
Motivated candidate with a passion for providing exceptional customer service. Possesses strong organizational and time management skills ensuring all orders are served timely and accurately. Skilled in multitasking and problem-solving while maintaining a positive attitude in a fast-paced environment.
Overview
6
6
years of professional experience
Work History
Server
El Patron Mexican Restaurant
Orlando, Florida
06.2019 - Current
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Greeted and accommodated guests, building positive experience from first interaction
- Demonstrated ability to interact with customers in a friendly and professional manner
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Memorized menu to help diners make informed meal choices
Executive Administrative Assistant
QKapital Mortgage Lending
Orlando, Florida
01.2023 - 05.2024
- Maintained files keeping sensitive information confidential
- Making estimates for purchase and closing costs
- Answered phone calls, responded to customer requests in a timely manner, deescalating difficult situations
- Provided administrative support to management staff, including scheduling meetings and appointments and managed productivity of monthly sales
- Performed other miscellaneous duties as assigned
- Worked closely with management to develop an integral team that effectively represents the quality and professionalism of the company
Front Desk Agent
Hampton Inn by Hilton
Orlando, Florida
07.2018 - 11.2020
- Handled incoming calls promptly and professionally, providing information or transferring calls as necessary
- Greeted customers upon arrival and provided assistance with check-in
- Resolved guest issues with creative solutions, escalating major concerns to management
- Demonstrated strong organizational and multitasking skills to manage multiple tasks simultaneously
Skills
- Multitasking Abilities
- Time Management
- Customer and Client Relations
- Attention to Detail
- Adaptability
- Problem Solving
- High Volume Dining
Languages
Spanish
Native/ Bilingual
Timeline
Executive Administrative Assistant
QKapital Mortgage Lending
01.2023 - 05.2024
Server
El Patron Mexican Restaurant
06.2019 - Current
Front Desk Agent
Hampton Inn by Hilton
07.2018 - 11.2020
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