Nicolle Kass
Boscobel,WI
Summary
I am applying for your Administrative Assistant 1 position. I offer proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environment. Capable of providing supervisory direction if needed, extremely dependable, and able to collaborate effectively with others. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
23
23
years of professional experience
Work History
COTA
Aegis Therapies- Previous Divine Rehab and Nursing Now Dove
04.2008 - Current
- Performing direct care with patients to improve ROM, strength, ADL's, balance, home management tasks, community assessments, and home safety assessments
- Attend care conferences to determine patient and family needs for patient to achieve home independence, or highest level of independence at nursing home
- Provide patient with home exercise program for work simplification and energy conservation techniques to assist patient in maintaining their independence
- Assist OTR in person or via telehealth communication identifying short-term and long-term goals and coordinating treatment plan with interdisciplinary team
- Worked independently and collaborated with team on management of patient treatment while coordinating administrative duties
COTA
Communication Innovations
01.2006 - 01.2009
- Used Adeli, Neuro, Therasuit to retrain and correctly align the body into neutral anatomical position
- Performed activities to promote completion of transitional movements and developmental sequence to meet child's functional goals
- Communicate with team treatment plans executed to achieve child's goals
- Assisted making home program for parents and child to follow for continued progress.
Residential Sales
TDS Metrocom
01.2004 - 01.2005
- Customized phone and internet services to meet customer's needs
- Recognized by customers and supervisor for exceeding service expectations
- Exceeded sales goals initiated by upper management.
Customer Service Representative
Certegy
01.2003 - 01.2004
- Answered customers credit card questions regarding their account history
- Received recognition from supervisors for outstanding phone stats and customer service.
Customer Service Representative
Citizens Community Federal
01.2002 - 01.2003
- Assisted customers with opening accounts best suited for their needs, such as checking, savings, 401K, bonds, and IRA's
- Trained new and seasoned coworkers on my account selling strategies in several bank branches
- Consistently asked for by name from bank members that both value and respect my level of customer services
- Assisted members with managing money techniques and balancing check books.
- Cash handling, balancing cash drawers and vault. Problem solving if drawers and vault didn't balance
Education
Certified Occupational Therapy Assistant -
Madison Area Technical College
01.2006
Skills
- Report Writing
- Meeting planning
- Calendar Management
- Deadline-oriented
- Professional and mature
- Office Management
- Customer Service
- Supervising staff
- Billing and coding
- Internet Research
- File Organization
- Time Management
- Medical Terminology
- Resourceful
- Appointment Scheduling
Continuing Education
- 2021-2023 Graston Technique
- Complex Disease Management
- Neurological Management
- 2021-2019 Mental health overview
- Body mechanics and Ergonomics
- Blood pressure management in complex patients
- Assessment and treatment for cancer
- And more
- 2017-2015 Fall prevention
- Stroke recovery
- Test and measures
- Lymphedema Advanced course
- Attended Spring symposium
- 2015-2013 Deep tissue massage
- Lymphedema certification
- Fundamentals and advanced kinesotape techniques
- 2013-2011 Rotator Cuff Syndrome
- Parkinsons Disease
- Nerve entrapments of UE
- Hands on wheelchair positioning
- 2011-2009 COTA upgrade refresher course
- Stroke rehab in subacute setting
- Other 1 hour classes
- 2009-2007 The complex shoulder
- Continence management
- Dementia classes
- Augmentative and alternative communication conference
- Constructed and carried out dolphin therapy program
- Aquatic therapy certification
- Handwriting without tears program
- Therasuit training
Timeline
COTA
Aegis Therapies- Previous Divine Rehab and Nursing Now Dove
04.2008 - Current
COTA
Communication Innovations
01.2006 - 01.2009
Residential Sales
TDS Metrocom
01.2004 - 01.2005
Customer Service Representative
Certegy
01.2003 - 01.2004
Customer Service Representative
Citizens Community Federal
01.2002 - 01.2003
Certified Occupational Therapy Assistant -
Madison Area Technical College
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