Summary
Overview
Work History
Education
Skills
Career Experience
Qualification Profile
Timeline
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Nicolle LeBlanc

Colorado Springs,CO

Summary

Accomplished professional with extensive experience credited with combining business management, sales, customer service expertise to deliver substantial revenue growth in highly competitive marketplace. Expertise in consistently exceeding company objectives, enhancing company revenue, and building strong customer relationships that result in the highest levels of customer satisfaction. Motivate teams by enabling, encouraging, and incentivizing peak performance. Skilled in establishing new businesses, tapping into unexplored markets, establishing strong market presence with an ability to foster solid relationships with customers. Exhibit exceptional leadership, interpersonal, analytical, and cross-functional skills.

Overview

33
33
years of professional experience

Work History

Assistant Store Leader

Kwik Trip
04.2020 - 09.2024
  • Recruited and hired talented individuals bringing depth and experience to organization.
  • Actively contributed towards fostering a culture of continuous improvement, supporting the achievement of store-wide objectives.
  • Assisted with the successful launch of promotional campaigns, leading to increased sales during peak periods.
  • Built relationships with team members to encourage willingness to address concerns and issues.
  • Streamlined store operations by effectively scheduling staff and managing resources to meet demand.
  • Played a key role in implementing loss prevention strategies that reduced incidents of theft within the workplace.
  • Enhanced visual merchandising efforts, resulting in increased foot traffic and higher conversion rates.
  • Played an integral role in the successful execution of annual physical inventories, ensuring accuracy and efficiency in the process.
  • Mentored employees to help improve skills and enable team members to become peak performers on job.
  • Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Delegated daily tasks, addressed employee questions and resolved scheduling issues.
  • Trained new-hires on store operations and kitchen procedures to better service customers.
  • Supervised 35+ co-workers.
  • Supervised payroll corrections for accuracy and duplications.
  • Created staff schedules, approved requested time off and updated reports.
  • Completed monthly and quarterly KPIreports for senior management.
  • Conducted new-hire trainings several times per year.
  • Assisted with general maintenance of store to keep environment perpetually clean and presentable.
  • Conducted regular audits of cash handling procedures to maintain financial integrity within the store location.
  • Fostered a positive work environment by addressing employee issues and promoting open communication.
  • Trained new team members on store policies, procedures, and sales techniques for improved performance.
  • Managed vendor relations for timely product delivery and optimal inventory levels while minimizing costs.
  • Evaluated employee performance regularly in order to provide constructive feedback or recognition as appropriate.
  • Collaborated with Store Leader to develop strategies for achieving sales goals and driving revenue growth.
  • Collaborated with cross-functional teams on projects aimed at improving overall store performance and customer experience.
  • Monitored KPIs regularly, identifying areas of improvement and implementing effective solutions.
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Conducted inventory analysis to determine optimal stock levels.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Recommended complementary purchases to customers, increasing revenue. Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

District Leader

Payless Shoesource
04.2006 - 08.2015
  • Planned and ensured healthy business operations of 38 stores by leveraging merchandising, ordering, and inventory management
  • Maintained optimum staffing levels by leading recruitment and selection drives, maximized staff utilization through scheduling
  • Contributed towards professional development of staff through training programs
  • Employed performance management expertise to sustain high productivity levels
  • Improved revenue generation of stores by setting promotional pricing and displays
  • Pursued new business opportunities through marketing management
  • Ensured exceptional asset management as well as shrink and cash control
  • Provided leadership and oversaw operations of 38 stores across four different states with three store types, including standalone stores, smaller stores located in larger stores run by Payless personnel, and shopko stores where Payless products were sold
  • Exceeded sales goals by 5-10% consistently on annual basis
  • Played vital role in establishing shopko stores, amounting to 165 stores out of total 3500 Payless stores while contributing to more than 25% of company's profit
  • Rendered expertise as leader in merchandising sought after to provide insight regarding products offered in stores in order to ensure best results on ROI
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Multi Store Manager

Payless Shoesource
12.2003 - 04.2006
  • Planned and directed day-to-day operations of store
  • Developed strategies to improve customer service, drove store sales, increased profitability, and devised policies for two different concept stores
  • Additional experience as Training Supervisor, as Store Manager, and as Assistant Manager for Payless Shoesource at various locations
  • Maintained a high level of product knowledge across various categories to effectively guide staff members in assisting customers.
  • Increased overall store performance by implementing effective sales strategies and staff training programs.
  • Achieved consistent sales growth across multiple locations through proactive team leadership and effective marketing initiatives.

Store Manager

Payless ShoeSource Inc.
Minneapolis, Minnesota
12.1991 - 12.2003
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Skilled at working independently and collaboratively in a team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.

Education

Business And Economics

St. Cloud State University
St. Cloud, MN

Business And Economics

Normandale Community College
Bloomington

Skills

  • Team Leadership & Coaching
  • Strategic Planning & Analysis
  • Relationship Building
  • Shrink & Cash Control
  • Management Reporting
  • Performance Management
  • Visual Merchandising
  • Inventory Management
  • Asset Management
  • Customer Service
  • New Business Development
  • Recruitment & Selection

Career Experience

  • Payless Shoesource, Madison, WN, USA, District Leader, 04/06 -08/15. Planned and ensured healthy business operations of 38 stores by leveraging merchandising, ordering, and inventory management., Maintained optimum staffing levels by leading recruitment and selection drives, maximized staff utilization through scheduling., Contributed towards professional development of staff through training programs., Employed performance management expertise to sustain high productivity levels., Improved revenue generation of stores by setting promotional pricing and displays., Pursued new business opportunities through marketing management., Ensured exceptional asset management as well as shrink and cash control., Provided leadership and oversaw operations of 38 stores across four different states with three store types., Exceeded sales goals by 5-10% consistently on annual basis., Played vital role in establishing shopko stores, amounting to 165 stores out of total 3500 Payless stores while contributing to more than 25% of company's profit., Rendered expertise as leader in merchandising sought after to provide insight regarding products offered in stores in order to ensure best results on ROI.
  • Payless Shoesource, Burnsville, MN, USA, Multi Store Manager, 12/03-4/06. Planned and directed day-to-day operations of store., Developed strategies to improve customer service, drove store sales, increased profitability, and devised policies for two different concept stores., Training Supervisor, Store Manager, Assistant Manager

Qualification Profile

Accomplished professional with extensive experience credited with combining business management, sales, customer service expertise to deliver substantial revenue growth in highly competitive marketplace. Expertise in consistently exceeding company objectives, enhancing company revenue, and building strong customer relationships that result in the highest levels of customer satisfaction. Motivate teams by enabling, encouraging, and incentivizing peak performance. Skilled in establishing new businesses, tapping into unexplored markets, establishing strong market presence with an ability to foster solid relationships with customers. Exhibit exceptional leadership, interpersonal, analytical, and cross-functional skills., Team Leadership & Coaching, Strategic Planning & Analysis, Relationship Building, Shrink & Cash Control, Management Reporting, Performance Management, Visual Merchandising, Inventory Management, Asset Management, Customer Service, New Business Development, Recruitment & Selection, Training & Development, Payroll Administration, Sales & Marketing Management

Timeline

Assistant Store Leader

Kwik Trip
04.2020 - 09.2024

District Leader

Payless Shoesource
04.2006 - 08.2015

Multi Store Manager

Payless Shoesource
12.2003 - 04.2006

Store Manager

Payless ShoeSource Inc.
12.1991 - 12.2003

Business And Economics

St. Cloud State University

Business And Economics

Normandale Community College

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Nicolle LeBlanc