Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Nicolle Llorca

Brandon,FL
Nicolle Llorca

Summary

Highly-motivated Driven professional with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. along with several years of diverse experience within a variety of knowledge within administrative, financial , Human resources , Corporate Banking ,marketing, collections and customer service roles. Excellent interpersonal, verbal and written communication skills, extremely accurate and well organized. Authorized for work in the US for any employer

Overview

18
years of professional experience

Work History

Citi Via Artech Contract
Hybrid Tampa , FL

Corporate Actions Analyst
08.2022 - 04.2023

Job overview

  • received cases via STARS program for the investigation of accounts to determine trades and or corporate action activities were valid for proceeds using DTC, along w ISINs worked with international as well as domestic accounts, revering to client inquiries via email closing 15/20 cases daily
  • Developed excel reports on various data and distributed to team members and managing leadership.
  • Determined and tracked trades and proxy events with accuracy and transparency.
  • Assessed requisitions each month to ensure accuracy and reconciled transactions.

Bank of America
Remote/Tampa, FL

Fraud Analyst
10.2020 - 06.2022

Job overview

  • Determined existing fraud trends by analyzing accounts and transaction patterns.
  • Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
  • Monitored real-time queues and analyzed high-risk transactions from specified points of sale within business portfolio.
  • Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
  • Analyzed and reviewed confidential and highly sensitive investigative material concerning various parties.
  • Served as primary contact for fraud claim inquiries.
  • Made recommendations for closing accounts and performed associated follow-up.

Express Staffing Agency/{INTERNSHIP}
Tampa, FL

Senior Human Resources Administrator
07.2021 - 10.2021

Job overview

  • Managed all human resource documentation, including new hire letters, employee contracts and corporate policies and procedures.
  • Supervised onboarding process for newly hired employees, including distribution of all paperwork.
  • Handled employee conflicts efficiently while following all company procedures.
  • Liaised between employees and benefit providers, serving as resource to answer benefit-related questions.
  • Answered employee questions regarding health benefits and 401k options.
  • Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
  • Researched and resolved employee payroll questions and issues via email, phone and in person.
  • Processed employee rehires, transfers, terminations and withholdings.
  • Oversaw payroll processing to comply with tax laws and court-ordered wage assignments and garnishments.
  • Prepared manual checks and submitted direct deposit through online banking.
  • Anticipated potential payroll issues and questions to take proactive action and prevent development of problems.

Bisk Education
Tampa Remote, FL

Admissions Representative
04.2020 - 10.2020

Job overview

  • Advised students throughout admissions process and assisted with questions or concerns about completing and submitting specific forms and documents.
  • Met with approximately 45 potential students per semester to support admissions process, answer questions and explain degree programs.
  • Conducted recruitment phone calls each week to attract new students.
  • Converted leads to enrollments at rate of 40%.
  • Planned and managed special presentations and activities for potential enrollees by working closely with other staff.
  • Met with supervisor daily to submit completed assignments and discuss progress.

Terry Fink StateFarm Insurance Agency
Brandon, FL

Administration Assistant
05.2019 - 03.2020

Job overview

  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Processed financial documents, contracts, expense reports and invoices.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Processed incoming mail and packages and placed envelopes in bins for employees.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Responded effectively to sensitive inquiries or complaints.
  • Scheduled appointments, meetings and events for management staff.
  • Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
  • Identified past due accounts and contacted account holders to arrange payment.

Progressive
Riverview, FL

Senior Claims Adjuster, Automobile and Casualty
02.2017 - 04.2019

Job overview

  • Handled and processed variety of auto claims.
  • Listened to and watched audio and video surveillance tapes.
  • Spoke to witnesses and claimants and interviewed for pertinent information.
  • Personally investigated property damage claims to determine extent of damage.
  • Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
  • Negotiated and settled claims according to information presented through reports, research and data verification.
  • Investigated claims, conducted field audits, determined losses and reported findings.
  • Coordinated benefits while applying applicable deductibles, co-insurance and out-of-pocket costs.
  • Investigated potentially fraudulent claims with focus on thoroughness, quality and cost control.
  • Interviewed claimants, medical specialists and employers to determine pertinent claim information.

Florida Career College
Tampa, FL

Financial Aid Officer/Recruitment Consultant
11.2011 - 02.2019

Job overview

  • Processed financial aid documents and completed basic verification of information.
  • Assisted with completion of documentation such as FAFSA paperwork, answered questions and delivered key information.
  • Assisted students in understanding academic application processes, admissions requirements and financial aid options.
  • Liaised with students and admission department to facilitate documentation and application processing.
  • Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
  • Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing.
  • Created and completed loan submission packages.
  • Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
  • Developed and maintained training materials and benefits packets for new hires.
  • Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
  • Conducted job applicant background checks in accordance with policy and procedures.

Llyco Industries
Valrico, FL

HR Generalist
01.2005 - 01.2010

Job overview

  • Conducted background checks and orientation, coordinating new employee onboarding process.
  • Maintained human resources records by processing applications and resumes.
  • Worked cross-functionally to optimize efficiency and execute on HR business processes.
  • Analyzed job descriptions and determined recruitment plan, timeline and advertising efforts to fill positions.
  • Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
  • Managed payroll for temporary, hourly and salaried employees.
  • Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
  • Calculated accurate wages, including overtime, salary increases and bonuses.
  • Processed and issued employee paychecks, statements of earnings and deductions.

Education

Villanova University
Bisk Tampa

Certificate in HR Managment from Human Resources Management
12.2020

Anthem
Tampa, FL

Bachelor of Arts from Business Administration And Management
06.2012

Skills

  • Variance analysis
  • Due diligence
  • Analyzing performance
  • Financial planning
  • Organizational management principles
  • Team management
  • Training & development
  • Microsoft Office
  • Human resources management
  • Time and labor control
  • Employment tax knowledge
  • HR policies and procedures expertise
  • Staff training and development
  • Payroll and benefits administration
  • Negotiation
  • Preparing applications
  • Loan Origination and Underwriting
  • Verifying information
  • Processing documents
  • Quality assurance controls
  • Conflict resolution techniques
  • Workforce Management
  • Deadline-oriented
  • QA
  • Schedule coordination
  • Superior computer skills
  • Call Center Operations
  • Expertise in sales
  • Cross-functional collaboration
  • Proficient in a variety of systems

Languages

Spanish
Professional

Timeline

Corporate Actions Analyst

Citi Via Artech Contract
08.2022 - 04.2023

Senior Human Resources Administrator

Express Staffing Agency/{INTERNSHIP}
07.2021 - 10.2021

Fraud Analyst

Bank of America
10.2020 - 06.2022

Admissions Representative

Bisk Education
04.2020 - 10.2020

Administration Assistant

Terry Fink StateFarm Insurance Agency
05.2019 - 03.2020

Senior Claims Adjuster, Automobile and Casualty

Progressive
02.2017 - 04.2019

Financial Aid Officer/Recruitment Consultant

Florida Career College
11.2011 - 02.2019

HR Generalist

Llyco Industries
01.2005 - 01.2010

Villanova University

Certificate in HR Managment from Human Resources Management

Anthem

Bachelor of Arts from Business Administration And Management

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Nicolle Llorca