Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nicolle Meza

Summary

Dynamic Lead Store Associate at Aldi with a proven track record in enhancing customer satisfaction and streamlining operations. Excelled in team leadership and effective communication, significantly improving store organization and merchandise display. Demonstrated expertise in policy enforcement and budgeting, contributing to a positive shopping environment.

Overview

3
3
years of professional experience

Work History

Lead Store Associate

Aldi
12.2022 - Current
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Answered questions about store policies and addressed customer concerns.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Managed efficient cash register operations.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Supervises that store personnel comply with the company' customer satisfaction guideline, demonstrate appropriate interactions with customers and co-workers, and maintain store cleanliness standards at all times.
  • Communicates and models job responsibilities, performance expectations, and the values of the company.
  • Ensures an appropriate resolution of operational customer concerns in the absence of store management.

Hostess/To-Go Specialist

Olive Garden
07.2021 - 03.2022
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Delivered pick-up and curbside orders to guests.
  • Completed daily side work and opening and closing duties without fail.
  • Maintained balanced cash drawer with correct money values and accurate documentation.
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
  • Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.

Education

High School Diploma -

Thomas Kelly High School
Chicago, IL
06-2021

Skills

  • Merchandise Display
  • Policy Enforcement
  • Promotions planning
  • Budgeting and finance
  • Payment Processing
  • Customer Service
  • Organization
  • Team Collaboration
  • Team Leadership
  • Effective communication abilities

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Lead Store Associate

Aldi
12.2022 - Current

Hostess/To-Go Specialist

Olive Garden
07.2021 - 03.2022

High School Diploma -

Thomas Kelly High School

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Nicolle Meza