Nicolle Miranda
Summary
Results-driven business leader with 6+ years of experience in automotive and manufacturing industries. Expertise in quality assurance, program management, customer engagement, continuous improvement, and problem-solving strategies. Proven ability to lead cross-functional teams, manage operations, and drive strategic initiatives. Eager to bring extraordinary leadership presence to complex environments in manufacturing, logistics, optimization, technology, automotive industries, and/or corporate settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Quality Operations Manager
General Motors, GM
Bedford, IN
10.2022 - Current
- Led team of Quality Engineers, salaried employees, contractors, and third-party suppliers to oversee daily operations and optimize efficiency and productivity within manufacturing processes to fulfill business needs
- Spearheaded cross-functional collaboration with engineering teams, operations, customers, and external suppliers to enhance designs for 37 product types, supporting manufacturing throughput while ensuring all finished products meet part specification
- Executed Control Plan and Process Failure Mode and Effects Analysis (PFMEA) with the manufacturing team to ensure quality systems and inspection process are performed correctly
- Utilized Red X and Operational Excellence (OpEx) Problem-Solving Techniques to eliminate finished engine block USON testing, resulting in a $1.4M cost savings in third-party sorts ensuring 0 engine failures
- Co-managed the 7000-cost account, leveraging 20 cost council projects to improve operational efficiency; saved $1.8M in 2024 with an overall year-over-year annual cost savings of $3.2M
- Managed team to reduce test cycle time by 50% and saved ~2500 engine blocks per year, resulting in a $303K annual savings
Interim Quality Director
General Motors, GM
Bedford, IN
07.2023 - 01.2024
- Directed team of Senior Quality Leads, Quality Engineers, contractors, and third-party suppliers to ensure execution of all processes are being met, exceeding business targets
- Developed strong customer relations by consistently making customer focused decisions for 12 diverse customers across North and South America
- Led continuous improvement initiatives for 37 distinct part types, driving significant reductions in internal and external scrap rates utilizing Red X, Operational Excellence, 7 Diamond, 5-Why, Six Sigma, and DMAIC methodologies
- Managed the Quality team's budget and successfully implemented large-scale projects, resulting in cost savings of $1.2M in 2023
Senior Manufacturing Process Engineer
General Motors, GM
Bedford, IN
05.2021 - 10.2022
- Managed and executed the Process Control Plan and Process Failure Mode and Effects Analysis (PFMEA) on in-process quality controls to assure part quality on finished products
- Monitored production and maintenance of die cast machine systems, supporting equipment, uptime constraints, and product quality
- Performed root cause analysis on product quality issues identified internal or at external customer sites to determine corrective actions
- Generated work orders for preventative maintenance items on tooling using enterprise asset management software IBM Maximo
- Conducted risk change assessments using Plant Floor Change Management systems
- Optimized X-ray views to reallocate 6 team members and increase 10 jobs per hour with $340K annual savings
- Utilized problem-solving strategies to reduce machine cycle time for a 5% improvement in performance efficiency
Manufacturing Quality Engineer
General Motors, GM
Bedford, IN
04.2020 - 05.2021
- Maintained and monitored quality system process at the manufacturing floor level (inventory movement, containments, part trial run/ product quality trial run, part tracking, bypasses, CMM dimensional reports, V-gage checks, part validations)
- Developed and executed the discount process which decreased IPPM scrap by 7% and increased overall ship-to-plan to meet customer and budget needs
- Implemented start up shot reduction by performing several tests and trials which reduced internal machine scrap by 5% and increased overall equipment effectiveness by 3.25%
Quality Group Lead/ Manufacturing Quality Engineer
General Motors, GM
Bedford, IN
08.2019 - 04.2020
- Managed union represented employees and ensured compliance with quality and safety protocols across 5 production lines
- Led the plant in BIQ IV certification readiness and developed standardized training and audit processes
- Planned and executed business plan development metrics through Global Manufacturing System calibrations
Education
Bachelor of Science - Product Design Engineering Technology
Eastern Michigan University
Ypsilanti, MI04-2019
Skills
- Quality control/ product quality standards
- Process improvement
- Risk Assessment/ Change Management Systems
- Customer relationship management
- QDAS/ Qs-stat (statistical analysis)
- Geometric Dimensioning and Tolerancing (GD&T)
- Problem Solving Strategies: Operational Excellence, Red X, Six Sigma, 5-Why, Fishbone, 7 Diamond, DMAIC
- PFMEA and Process Control Plan execution
- SolidWorks/ AutoCAD, CATIA
- FlexNet (part tracking)
- GSIP (scrap tracking)
- IBM Maximo
- Global Manufacturing Systems
- Supply Chain Management
Languages
English
Native/ Bilingual
Tagalog
Professional
Certification
- Vehicle Systems Lean Training Certification (2024)
- ISO 9001 Internal Auditor Training Certification (2024)
- Built In Quality (BIQ) IV Auditor Training (2024)
- Red X Problem Solving Certification (2023)
- Lean Manufacturing and Material Strategies (2023)
- 7 Diamond Process Certification (2022)
- Production Part Approval Process (PPAP) Training Certification (2022)
- Management of Change - Validators, Site Leadership and Group Leaders Training Certification (2021)
- Statistical Process Control (SPC) Certification (2021)
- Process Failure Mode Effects and Analysis (PFMEA) Training Certification (2021)
Timeline
Interim Quality Director
General Motors, GM
07.2023 - 01.2024
Quality Operations Manager
General Motors, GM
10.2022 - Current
Senior Manufacturing Process Engineer
General Motors, GM
05.2021 - 10.2022
Manufacturing Quality Engineer
General Motors, GM
04.2020 - 05.2021
Quality Group Lead/ Manufacturing Quality Engineer
General Motors, GM
08.2019 - 04.2020
Bachelor of Science - Product Design Engineering Technology
Eastern Michigan University
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