Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nicolle Montoya

Yonkers,NY

Summary

History of performing consecutive and simultaneous interpretation services in fast-paced settings. Detail-oriented and thorough professional focused on catching every part of the conversation to be most effective for both parties. Hands-on Customer Service Manager effective in motivating others to reach optimum potential. Collaborative multitasker with thoughtful leadership style and equitable task delegation. Organized facilitator of numerous competing variables to meet team goals of serving clientele. Consistently maximize satisfaction by offering every customer industry-leading service and support. Adaptable and responsive team player with unwavering dedication to retaining customers, boosting revenue, and resolving conflicts.

Overview

2
2
years of professional experience

Work History

Costumer Service

Fine Fare Supermarket
04.2022 - 12.2023
  • Provided professional services and support in a dynamic work environment.
  • Delivered services to customer locations within specific timeframes.
  • Resolved problems, improved operations and provided exceptional service.
  • Partnered with sales, operations and field service teams to coordinate solutions.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Greeted customers at counter and provided excellent customer service.
  • Provided training, coaching and support of staff members, resulting in elevated individual performance to boosted service standards.
  • Trained and supervised team of customer service representatives in providing quality service to customers.
  • Supported management in implementing operational improvements such as updated training manuals or revised schedules.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Built relationships with customers to encourage repeat business.

Secretary's Assistant

Fine Fare Supermarket
04.2022 - 12.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Responded to inquiries from callers seeking information.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Produced letters and memoranda to inform stakeholders of business decisions.
  • Enhanced projects with efficient schedules, coordinated related documents, and organized resources to support unique demands.
  • Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
  • Drafted professional memos, letters, and marketing copy to support business objectives and growth.

Education

High School Diploma -

Central Islip Senior High School
Central Islip, NY
06.2023

Skills

  • Call center experience
  • Complaint Handling
  • Empathy Display
  • Patience Maintenance
  • Customer Service
  • Order Processing
  • Promotional support
  • [Language] Fluency
  • Money handling abilities
  • Product Knowledge
  • Organizational Skills
  • Professionalism
  • Store maintenance

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Costumer Service

Fine Fare Supermarket
04.2022 - 12.2023

Secretary's Assistant

Fine Fare Supermarket
04.2022 - 12.2023

High School Diploma -

Central Islip Senior High School

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Nicolle Montoya