NICOLLE NIEVES REYES
Orlando
Summary
Compassionate Nursing Student (CNA-trained, BLS/CPR certified) with 9 years of healthcare experience as a Registered Pharmacy Technician. Skilled in patient care, ADLs support, vital signs, medication education, and HIPAA-compliant documentation. Bilingual (English/Spanish) collaborator recognized for clear communication, teamwork, and a strong commitment to patient safety and dignity. Seeking roles such as Nurse Tech, Patient Care Technician, Med Tech, Nursing Assistant, or Instructional Nursing Assistant.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Registered Pharmacy Technician / Patient Support
Cigna | Accredo Specialty Pharmacy
Orlando
11.2020 - Current
- Collaborate with nurses, physicians, and pharmacists to coordinate safe medication therapy plans and support improved patient outcomes.
- Assisted patients via inbound and outbound calls, reinforcing medication adherence and providing education while performing succesfully in a high-volume care environment that strengthened critical thinking and communication skills.
- Documented patient information in EMRs with accuracy; maintain HIPAA standards and patient safety protocols.
- Supported prior authorizations request between providers/insurers to ensure timely access to treatment and continuity of care.
Pharmacy Technician
Walgreens Pharmacy
01.2017 - 01.2020
- Processed prescriptions with accuracy while educating patients on safe use, side effects, and adherence strategies.
- Coordinated with providers and insurance companies to expedite approvals and improve patient access to care.
- Delivered compassionate, responsive service; resolved patient inquiries, and supported safety protocols and documentation.
- Work closely with pharmacists to guarantee accurate dispensing and adherence to federal and state regulatory standards.
Pharmacy Technician
Cossma Pharmacy (Clinic Setting)
01.2015 - 01.2017
- Supported physicians and nurses in a clinic environment by preparing patient-specific medications and ensuring treatment accuracy.
- Interacted directly with patients to clarify prescription instructions and encourage adherence.
- Maintained clinical supplies and medication inventory to minimize delays and support safe care delivery.
Education
Nursing Student (1/4 Semesters) - Nursing
Inter American University of Puerto Rico
Guayama12.2025
Associate Degree - Pharmacy
Huertas College
12.2016
Skills
- Direct Patient Care & Safety
- ADLs Assistance
- Vital Signs Monitoring
- BLS/CPR
- Infection Control
- Patient/Family Communication
- Therapeutic Rapport
- HIPAA Compliance
- Interdisciplinary Collaboration
- Clinical Documentation (EMR)
- Medication Support & Education
- Prior Authorizations
- Time & Priority Management
- Pharmacy Systems: RX-Home
- Pharmacy Systems: CareCentral
- Pharmacy Systems: RX-30
- Pharmacy Systems: IntercomPlus
Certification
- CNA Training (CNA Training Inc.)
- BLS/CPR (American Heart Association)
- Bloodborne Pathogens Training
- Pharmacy Technician license RPT-82797
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Registered Pharmacy Technician / Patient Support
Cigna | Accredo Specialty Pharmacy
11.2020 - Current
Pharmacy Technician
Walgreens Pharmacy
01.2017 - 01.2020
Pharmacy Technician
Cossma Pharmacy (Clinic Setting)
01.2015 - 01.2017
Nursing Student (1/4 Semesters) - Nursing
Inter American University of Puerto Rico
Associate Degree - Pharmacy
Huertas College