Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Interests
Timeline

Nicolle Pezzullo

Anaheim,CA

Summary

Professional with strong expertise in housing services, prepared to drive impactful results. Demonstrates keen ability to adapt to evolving challenges and collaborate effectively with teams. Skilled in client assessment, housing program administration, and resource coordination. Known for reliability, effective communication, and results-driven approach.

Knowledgeable with strong background in housing services and client support. Successfully assisted numerous clients in securing housing, demonstrating commitment to providing tailored solutions. Proficient in case management and resource coordination, ensuring comprehensive support and positive outcomes.

Caring Housing Specialist with 10 years of experience. Detail-oriented worker with knowledge of rental applications and regulations. Adept at thoroughly educating and supporting clients throughout relocation processes.

Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Housing Specialist

Self
02.2016 - Current
  • Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
  • Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
  • Explained rental and housing regulations to clients and helped each discover best options for housing.
  • Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
  • Calculated tenant rent amounts to prepare leases and contracts.
  • Assisted applicants in filling out housing applications and verifying assets.
  • Improved tenant satisfaction by addressing and resolving housing concerns in a timely manner.
  • Evaluated rental applications thoroughly, verifying income eligibility and background checks for potential tenants.
  • Enhanced community relationships with local organizations, leading to increased resources and support for residents.

Property Manager

Self and Programs
02.2016 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
  • Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
  • Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.

Room and Board Operator

Living 1 Day at a Time /and Now My Own Lost&found
02.2016 - Current
  • Implemented proactive equipment maintenance routines to minimize downtime due to technical malfunctions.
  • Developed strong working relationships with colleagues across various departments, fostering a positive work environment focused on achieving shared goals.
  • Communicated clearly with team members during live broadcasts, facilitating smooth program execution.
  • Assisted in the preparation of daily program logs, maintaining accurate records for regulatory compliance purposes.
  • Displayed strong multitasking abilities and adaptability in a fast-paced, high-pressure broadcast environment.
  • Collected and verified telephone numbers, addresses, and proper spelling of names.
  • Followed up on customer inquiries to confirm issues were adequately addressed.
  • Solved customer inquiries regarding products, orders and account balances quickly to meet service targets.
  • Handled customer escalations professionally, upholding positive team reputation and maintaining satisfaction.
  • Kept records of calls placed and charges incurred.
  • Attended safety training meetings to learn procedures for handling medical and fire emergency calls.

Education

High School Diploma -

Serra High School, San Juan Capistrano, CA

Skills

    * Office skills

    * Knowledge of psychology

    * People skills

    * Knowledge of chemicals and the effects from them

    * Works well with a team or independantly

Affiliations

  • lost&found/living 1 day at a time

Certification

cpr

repeat employee of the month

food saftey certified

certified property manager

accredited residential manager

Interests

  • Community Cleanup
  • Enjoy participating in many different activites for overall physical and mental well-being
  • Participating in local clean-up initiatives
  • Volunteer Travel
  • Getting involved in local advocacy groups to promote positive change in the community
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • I like working with my hands and fixing things
  • Gardening
  • Growing herbs, vegetables, or fruits in home gardens
  • I participate in a variety of outdoor recreational activities
  • I enjoy cooking for friends and family gatherings
  • Animal Care
  • Camping
  • Passionate about balancing physical health with mental and emotional wellness
  • DIY and Home Improvement
  • Outdoor Recreation
  • Offering time and support to shelters for the homeless, women, and animals
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Fundraising Events
  • Photography
  • Homelessness Outreach
  • Regularly practice mindfulness and meditation for overall wellness
  • Road Trips

Timeline

Housing Specialist - Self
02.2016 - Current
Property Manager - Self and Programs
02.2016 - Current
Room and Board Operator - Living 1 Day at a Time /and Now My Own Lost&found
02.2016 - Current
Serra High School - High School Diploma,
Nicolle Pezzullo