Nicolle Reyes
Family Household Management
Grayslake,IL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving in all age ranges, ensuring customer satisfaction and success. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and household organizational goals.
Overview
15
15
years of professional experience
Work History
Family Affairs and Household Management
Self-Employeed
01.2019 - Current
- Utilized time-management skills to balance childcare responsibilities alongside in-depth housekeeping duties as needed.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Helped children learn how to complete small chores appropriate for age level.
- Served as a positive role model for young children by modeling appropriate language usage, manners, and conflict resolution methods.
- Promoted good behavior by using positive reinforcement techniques, such as praise and rewards.
- Managed bedtime routines, ensuring a consistent schedule for optimal rest and development.
- Prepared healthy, age-appropriate snacks and meals.
- Planned and managed budget for all family vacation in a thorough schedule. Contacted various companies such as airlines, hotels and avenues in preparation for the trip.
Elderly Caregiver
Self-Employed
03.2015 - 12.2016
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted client with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
Restaurant Team Member
Chilis's Bar and Grill
02.2010 - 12.2014
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
Education
BBA - Psychology
Universidad De Puerto Rico
Cayey. PR05-2012
High School Diploma -
Colegio Catolico Notre Dame
Caguas, PR05-2007
Skills
- Critical thinking
- Active listening
- Customer service
- Problem resolution
- Complaint handling
- Conflict resolution
- Scheduling
- Appointment scheduling
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Family Affairs and Household Management
Self-Employeed
01.2019 - Current
Elderly Caregiver
Self-Employed
03.2015 - 12.2016
Restaurant Team Member
Chilis's Bar and Grill
02.2010 - 12.2014
BBA - Psychology
Universidad De Puerto Rico
High School Diploma -
Colegio Catolico Notre Dame
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