Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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Nicolle SantaMaria

Opelika,AL

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience. Known for high productivity and efficiency in task completion. Bring specialized skills in customer relationship management, strategic sales planning, and market analysis to achieve targets. Excel in communication, negotiation, and problem-solving to deliver exceptional results in competitive environments.

Overview

5
5
years of professional experience

Work History

Warehouse Worker

Buccee's
Auburn, AL
03.2023 - 12.2024
  • Staged and sorted multiple types of products for loading.
  • Used pallet jacks to move items to and from warehouse locations.
  • Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
  • Organized warehouse space for efficient storage of products.
  • Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
  • Collaborated closely with other departments on special projects as needed.

Customer Service Representative

The Bruce Agency
Ridgeland, MS
08.2021 - 02.2023
  • Explained complex technical terms related to insurance plans in simple language for easy understanding.
  • Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
  • Educated customers on the importance of maintaining adequate insurance coverage.
  • Contacted underwriters and submitted forms to obtain binder coverage.
  • Generated reports detailing sales activities, client interactions, and progress towards goals.
  • Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
  • Maintained accurate records of all insurance transactions using computer software systems.
  • Greatly improved office operations by reducing backtracking of work through creation of material movement process.

Business Manager

Orlin Painting LLC
Jackson, MS
12.2019 - 02.2023
  • Formed and sustained strategic relationships with clients.
  • Ordered additional supplies when needed in order to complete projects in a timely manner.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Completed high-volume weekly painting jobs with consistently positive customer feedback.
  • Calculated amounts of materials needed for each job.
  • Calculated amounts of materials and estimated cost based on surface measurements or work orders.
  • Documented progress and provided estimated completion time for clients.
  • Inspected work sites to measure dimensions, lay out work and estimate materials for each job.

Education

Associate of Applied Science - Business Administration And Management

Southern Union State Community College
Wadley, AL

Skills

  • Time Management and Organization
  • Goal-Oriented and Committed
  • Active Listening Skills
  • Space Optimization
  • Skilled Problem Solver
  • Reliable Commitment
  • Strong Interpersonal Skills
  • Effective Multi-Tasking
  • High-Quality Customer Care

Affiliations

  • I like to explore new place.
  • Learn new cultures
  • Learn new sports

Languages

Spanish
Native/ Bilingual
English
Full Professional

Timeline

Warehouse Worker

Buccee's
03.2023 - 12.2024

Customer Service Representative

The Bruce Agency
08.2021 - 02.2023

Business Manager

Orlin Painting LLC
12.2019 - 02.2023

Associate of Applied Science - Business Administration And Management

Southern Union State Community College

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Nicolle SantaMaria