NICOLLE SMITH
Concord,North Carolina
Summary
Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships. Reliable employee seeking Social Services Specialist Support position. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Social Services Specialist Support position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Social Services Specialist
Youth And Family Services
Charlotte, NC
11.2020 - Current
- Provides direct assistance to clients to facilitate access to services and service delivery. Responsibilities may vary depending on area of assignment, but may include completing client screening or intake, transporting clients, collecting information, assigning cases to Social Services Specialist, performed researches, sending out materials, conducting outreach and community education, and providing general customer service.
- Assisted clients in accessing services and benefits by providing education and information about community resources, successfully assisting seven families in acquiring needed aid
Supervisor
David Cox Elementary School, After
Charlotte, NC
03.2015 - 11.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled family complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Education
Masters - Psychology
Ashford University
San Diego, CA04.2020
Bachelor Degree - Early Childhood Education
Ashford University
San Diego, CA09.2012
Diploma -
Elizabeth High School
Elizabeth, NJ06.1999
Skills
- SKILLS PROFILE
- Completes client screening and intake
- Assists in data entry, file maintenance, copying client information, etc
- Communicates daily with public
- Communicates effectively and clearly to clients when explaining services
- Disseminates information on documents required, services available and community resources to clients in professional manner
- Maintains up-to-date knowledge of available resources
- Makes referrals to appropriate community resources
- Prepares reports as needed
- Reviews information provided by clients and determines if it meets basic requirements for eligibility
- Maintains records of services provided and contacts with clients
- Schedules appointments as necessary
- Conducts community education and outreach
Timeline
Social Services Specialist
Youth And Family Services
11.2020 - Current
Supervisor
David Cox Elementary School, After
03.2015 - 11.2020
Masters - Psychology
Ashford University
Bachelor Degree - Early Childhood Education
Ashford University
Diploma -
Elizabeth High School
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