Nicolle T. Reed
Delaware
Summary
Experienced with the law enforcement operations, including 911 call taking, administrative tasks, data entry and record management, and radio communications. Utilizes strong organizational skills and attention to detail to ensure accurate and efficient processing of information while multitasking. Knowledge of maintaining confidentiality and effectively collaborating with team members to support police operations.
Overview
12
12
years of professional experience
Work History
Police Clerk
City of Powell
Powell, OH
09.2025 - Current
- Receive incoming calls to the Police Administration line, fulfill public records request in accordance to Ohio law.
- Schedule, complete, and take payment for electronic fingerprinting for background checks.
- Process body worn cameras and cruiser cameras for court and public record requests.
- Process court paperwork.
Dispatcher
MedFlight
Dublin, OH
06.2025 - 09.2025
- Process incoming calls from medical facilities and 911 centers, determining if flight was available to be dispatched.
- Enter flight data and confirm with pilots that flights are approved.
- Maintain communication with pilot and nursing staff from takeoff until completion of the flight response.
- Monitor all aircraft activity in Ohio, enhanced in areas where Medflight aircraft are flying.
Insurance Sales Agent
Aflac
Milton, Fl
06.2024 - 06.2025
- Wrote supplemental insurance policies.
- Met with clients one on one to educate on policy options, and benefits.
- Conducted door to door commercial visits to obtain business.
- Met with HR Department leads on policy options, benefits, and coverage details for their employees.
Insurance Sales Agent
State Farm
Crestview, FL
02.2025 - 05.2025
- Educated clients on policy options, benefits, and coverage details.
- Wrote home, auto, and life policies.
- Collaborated with team members to strategize sales goals and ways to improve as a team.
- Processed payments over the phone, and in person.
Records Specialist
City of Centerville Police Department
Centerville, Ohio
10.2023 - 06.2024
- Receive incoming calls to the Records Division.
- Fulfill public records requests in accordance to Ohio law.
- Process court paperwork.
- Process body worn cameras and cruiser cameras for court and public record requests.
- Follow retention schedules.
Service Advisor
Campers Inn RV
Tipp City, Ohio
07.2023 - 10.2023
- Receive incoming calls to the Service Department.
- Schedule customers for service appointments based on their service needs.
- Schedule technicians day to day operations.
- Coordinate with the Parts Department to order and receive parts.
- Check in customers during drop offs, cash out customers during pick up.
Records/Communication Specialist
City of Centerville Police Department
Centerville, Ohio
09.2014 - 07.2023
- Receive incoming emergency (911) and non-emergency Calls for service for police and fire.
- Input call information into CAD Software.
- Dispatch emergency personnel to correct location of incident.
- Complete Records paperwork.
Education
Associate of Art - Criminal Justice
University of Phoenix
04-2014
High School Diploma - General Studies
Northmont High School
Clayton, Ohio06-2010
Dental Assistant Program - undefined
Miami Valley Career Technology Center
Clayton, Ohio05-2010
Skills
- Ability to multitask, especially during stressful situations
- Attention to detail
- Customer Service skills/Call taking ability
- Operate Computer Software and CAD Systems
- Prioritization
Timeline
Police Clerk
City of Powell
09.2025 - Current
Dispatcher
MedFlight
06.2025 - 09.2025
Insurance Sales Agent
State Farm
02.2025 - 05.2025
Insurance Sales Agent
Aflac
06.2024 - 06.2025
Records Specialist
City of Centerville Police Department
10.2023 - 06.2024
Service Advisor
Campers Inn RV
07.2023 - 10.2023
Records/Communication Specialist
City of Centerville Police Department
09.2014 - 07.2023
High School Diploma - General Studies
Northmont High School
Dental Assistant Program - undefined
Miami Valley Career Technology Center
Associate of Art - Criminal Justice
University of Phoenix