Summary
Overview
Work History
Education
Skills
Timeline
Nicolle Trudeau

Nicolle Trudeau

Store Manager - District Hiring and Talent Captain
Melrose,MA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

16
16
years of professional experience

Work History

Store Manager - District Talent and Hiring Captain

Sephora
12.2019 - Current
  • Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction.
  • Corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Facilitated weekly leadership meetings to strategize and implement new trainings or programs for the benefit of associates and leadership.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Implemented performance reviews and motivational strategies to elevate HR team results.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Created and drove talent acquisition and job placement strategies to attract diverse candidates.
  • Optimized sourcing networks and used proactive methods to direct source candidates.
  • Developed communication and marketing plan and leveraged talent acquisition tools, resources, and campaigns to source and attract top talent.
  • Negotiated contracts and managed budget for recruiting expenses.
  • Promoted increased focus on internal talent mobility and emerging talent across organization.
  • Conducted compensation conversations with human resources and hiring managers to foster internal and external equity.
  • Identified and implemented appropriate strategies to increase employee satisfaction and retention.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
  • Distributed employee engagement surveys to identify areas of improvement.
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Improved marketing to attract new customers and promote business.

Store Manager

Express
04.2008 - 12.2019
  • Reinvented the current loyalty program to consistently be +40% every month.
  • Recognize and reward progress shown by sales associates based on their performance and exceeding personal goals.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Oversaw, trained and encouraged store personnel, promoting culture of efficiency and performance
  • Provided informal coaching and support, assisting and supporting store associates in sales and customer service
  • Assisted customers with merchandise by answering product-related questions to guide customers through buying process
  • Planned, implemented, and tracked sales and marketing strategies to promote brand products
  • Created and managed budgets to maximize brand reach and engagement
  • Developed and executed branding campaigns to educate target audiences on product features, benefits and values
  • Analyzed customer feedback and market trends to make informed decisions about product and brand messaging
  • Researched market trends to identify customer needs and preferences for strategic planning
  • Cultivated relationships with key stakeholders, vendors and industry influencers to create positive brand experiences

Education

Associate of Science - Business Administration

North Shore Community College, Danvers, MA
2024

High School Diploma -

Melrose High School, Melrose, MA
2005


  • Recipient of MHS Rotary Scholarship
  • Awarded Century Club Community Service Award for over 100+ hours of Community Service

Skills

  • Team building
  • Sales Management
  • Strategic planning
  • Confidentiality
  • Analytical Skills
  • Project Management
  • Talent Acquisition Strategies
  • Human Resources Department Processes
  • Candidate Pipeline Management
  • Microsoft Outlook
  • Employee Support
  • File and Records Management
  • Compensation and Benefits
  • Microsoft Excel
  • Payroll Coordination

Timeline

Store Manager - District Talent and Hiring Captain - Sephora
12.2019 - Current
Store Manager - Express
04.2008 - 12.2019
North Shore Community College - Associate of Science, Business Administration
Melrose High School - High School Diploma,

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Nicolle TrudeauStore Manager - District Hiring and Talent Captain