Nicolle Melisa Moreno Nuñez
Tampa,FL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive when working with little to no supervision. With experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance. clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
8
8
years of professional experience
Work History
Housekeeping Room Attendant
Crestline Hotels
07.2024 - Current
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Housekeeping Aide
Bristol Myers Squibb
04.2024 - 06.2024
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.
Housekeeping Aide
Secco Services
03.2023 - 03.2024
- Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
- Assisted in training new hires on housekeeping standards and procedures, ensuring consistent quality across the team.
- Removed dirt, dust, grease and from surfaces using proper solutions.
Quality Control Inspector
Atento
01.2019 - 12.2022
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Commercial Assistant
Price Travel
02.2016 - 01.2017
- Supported sales representatives by preparing accurate quotes, proposals, and presentations tailored to prospective clients'' needs.
- Maintained positive client relationships through regular communication and excellent customer service.
- Organized internal meetings and events that facilitated effective communication among team members and management.
- Processed purchase orders promptly, ensuring accuracy in documentation and compliance with company policies.
Education
BBA - Finance
Universidad Del Tolima
Bogotá Colombia11.2022
BBA - Administrative Technology
Centro De Gestion Administrativa
Bogotá, Colombia06.2018
BBA - Administrative Technique
Centro De Gestion Administrativa
Bogotá Colombia02.2017
Skills
- Guest Relations
- Customer service-focused
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Time Management
- Microsoft Excel
- File Organization
- Clerical Support
- Attention to Detail
- Decision-Making
- Office Management
Timeline
Housekeeping Room Attendant
Crestline Hotels
07.2024 - Current
Housekeeping Aide
Bristol Myers Squibb
04.2024 - 06.2024
Housekeeping Aide
Secco Services
03.2023 - 03.2024
Quality Control Inspector
Atento
01.2019 - 12.2022
Commercial Assistant
Price Travel
02.2016 - 01.2017
BBA - Finance
Universidad Del Tolima
BBA - Administrative Technology
Centro De Gestion Administrativa
BBA - Administrative Technique
Centro De Gestion Administrativa
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