Nicolle Merary Irias
Miami
Summary
Friendly and detail oriented Customer Service Specialist with a proven ability to support clients across finance, immigration, sales, and administrative services. Bilingual in English and Spanish, skilled at explaining information clearly, resolving issues, and creating a supportive, positive customer experience. Strong communicator with excellent organization, follow-through, and a reputation for staying calm and effective under pressure.
Overview
5
5
years of professional experience
Work History
Vacation Loan Officer/Customer Representative
Viajero24
Miami
02.2023 - 06.2025
- Guided clients through financing options for lifetime vacation packages, clarifying terms and payment plans.
- Processed loan applications by verifying client information and ensuring contract compliance.
- Developed strong client relationships through bilingual communication and consistent follow ups.
- Collaborated with sales and operations teams to finalize contracts and resolve discrepancies.
- Maintained organized client files to ensure timely loan approvals and enhance customer experience.
- Identified customer needs and delivered tailored financing solutions while achieving team performance goals.
International Sales & Procurement Specialist
Globalizaciones MENAA
Remote
01.2022 - 02.2023
- Coordinated sourcing, purchasing, and delivery of international products for business clients across multiple countries.
- Managed supplier communication, negotiated pricing, and ensured accurate order fulfillment.
- Provided bilingual support to clients, addressing inquiries, updating order status, and resolving issues.
- Processed purchase orders, invoices, and shipping documentation with attention to detail.
- Tracked shipments and coordinated logistics to guarantee timely delivery and client satisfaction.
- Cultivated strong relationships with suppliers and customers through effective communication.
- Investigated product availability and lead times to enhance service efficiency.
- Maintained organized digital records of orders, payments, and supplier information for swift retrieval.
Immigration Paralegal
Fuerza Latina
Atlanta
05.2020 - 01.2022
- Assisted clients with immigration processes by explaining requirements, gathering documents, and providing clear bilingual guidance (English–Spanish).
- Prepared immigration forms, applications, affidavits, and supporting evidence with high accuracy and attention to detail.
- Managed case files, scheduled appointments, and maintained organized digital and physical records.
- Communicated proactively with clients to collect information, answer questions, and provide status updates.
- Coordinated with attorneys and staff to ensure timely submission of applications and compliance with USCIS requirements.
- Reviewed client documents for completeness and identified missing information to prevent delays.
- Handled sensitive and confidential information with professionalism and discretion.
- Supported clients during stressful legal processes by offering patience, empathy, and exceptional customer service.
Skills
- Bilingual: English and Spanish
- Customer service and client support
- Communication and interpersonal skills
- Problem solving and conflict resolution
- Document management and data entry
- Attention to detail
- CRM and administrative skills
Languages
English
Professional
Spanish
Full Professional
Timeline
Vacation Loan Officer/Customer Representative
Viajero24
02.2023 - 06.2025
International Sales & Procurement Specialist
Globalizaciones MENAA
01.2022 - 02.2023
Immigration Paralegal
Fuerza Latina
05.2020 - 01.2022