Nicollette Mossman
Byron
Summary
Proven multitasker and exceptional communicator, I excelled at Cracker Barrel by enhancing guest experiences and streamlining service efficiency. My expertise in POS operations and a strong work ethic led to a significant improvement in service delivery, demonstrating my ability to thrive in high-pressure environments and boost customer satisfaction.
Overview
2025
2025
years of professional experience
Work History
Server
Cracker Barrell Old Country Store
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bartender
Walk Ons
12.2023 - 12.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server
Walk Ons
12.2023 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service Representative
Sunset Finance
02.2023 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Fulfillment
Target
11.2021 - 12.2021
- Maintained accurate documentation of all shipments, ensuring proper record-keeping for future reference or audit purposes.
- Oversaw a team of dedicated staff members who consistently met deadlines despite fluctuating workloads.
- Analyzed shipping data to identify trends and areas for cost reduction, leading to more efficient transportation methods.
- Conducted regular audits of inventory levels to maintain accuracy and minimize discrepancies between physical stock and database records.
Server
Outback Steakhouse
04.2019 - 01.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Shipment Processor
Victoria’s Secret
10.2017 - 07.2019
- Enhanced customer satisfaction with timely and accurate shipment deliveries, demonstrating strong attention to detail.
- LiliConducted periodic audits on inventory levels to maintain accurate records and support efficient replenishment processesli.
- Managed workload efficiently, consistently meeting or exceeding daily shipping quotas while maintaining accuracy and speed.
- Prepared accurate shipping documentation for both domestic and international shipments, guaranteeing compliance with regulations.
Server
Cheddar's Casual Cafe
08.2016 - 02.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Excellent communication
- Cool under pressure
- Multitasking
- Reliability
- Dining customer service
- Point of sale (POS) system operations
- Server training
- Liquor, wine, and food service
Timeline
Bartender
Walk Ons
12.2023 - 12.2024
Server
Walk Ons
12.2023 - 12.2024
Customer Service Representative
Sunset Finance
02.2023 - 10.2023
Fulfillment
Target
11.2021 - 12.2021
Server
Outback Steakhouse
04.2019 - 01.2021
Shipment Processor
Victoria’s Secret
10.2017 - 07.2019
Server
Cheddar's Casual Cafe
08.2016 - 02.2018
Server
Cracker Barrell Old Country Store
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