Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicolly Lake

Olathe,KS

Overview

4
4
years of professional experience
1
1
Certification

Work History

Product Support Specialist

Garmin
Olathe, KS
06.2023 - Current
  • I provide technical support for a wide range of products, including Fitness, Outdoor Wearables, Handheld, Cycling, Automotive, and Marine (via phone, email, chat.)
  • Translate, review, and publish finalized FAQs as part of a major localization project, ensuring accuracy and clarity to improve user experience and maintain consistency across regions.
  • I stay up-to-date on product specifications, policy changes, and support procedures to ensure accurate and timely resolutions.

Sales Associate

Nebraska Furniture Mart
Kansas City, KS
12.2022 - 06.2023
  • Assisted customers in selecting furniture tailored to their needs, ensuring a personalized and satisfying shopping experience.
  • Operated on a 100% commission basis, successfully selling furniture insurance across all states, including outbound and cold calls.
  • Collaborated effectively with sales, shipping, and warehouse teams to support timely delivery and customer satisfaction.

Sales Representative

North Star Group
Overland Park, KS
05.2021 - 09.2022
  • Generated new business by prospecting leads and scheduling appointments through door-to-door sales, successfully expanding the client base.
  • Conducted comprehensive roof inspections, clearly presenting product benefits and closing sales effectively.
  • Maintained accurate records of sales activities and progress to support performance analysis and strategic planning.

Education

High School Diploma -

ETEC
São Paulo
12-2014

Associate of Arts - Digital Marketing

Universidade Anhanguera
São Paulo

Skills

  • Technical Support
  • FAQ Localization (Portuguese–English)
  • Microsoft Office Suite / Google Workspace
  • Order Management & Workflow Tracking Tools
  • Problem Solving
  • Public-Facing Communication

Certification

  • Emotional Intelligence
  • Zendesk Customer Service Professional Certificate

Timeline

Product Support Specialist

Garmin
06.2023 - Current

Sales Associate

Nebraska Furniture Mart
12.2022 - 06.2023

Sales Representative

North Star Group
05.2021 - 09.2022

High School Diploma -

ETEC

Associate of Arts - Digital Marketing

Universidade Anhanguera

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Nicolly Lake