Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nicolly Visbal

Bradenton,FL

Summary

Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related support for patients in need of reliable information in both English and Spanish. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Ready to bring my years of experience to help team achieve company goals.

Overview

4
4
years of professional experience

Work History

Patient Relations Rep

First Physicians Group (Contractor)
02.2024 - Current
  • Enhanced patient satisfaction by addressing concerns and providing timely resolutions.
  • Ensured timely access to services by efficiently managing appointment schedules and coordinating necessary resources.
  • Maintained strict confidentiality of patient information in accordance with HIPAA regulations, preserving trust between patients and providers.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Served as a knowledgeable resource for both patients and staff regarding insurance coverage, financial assistance programs, and billing procedures.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Providing excellent customer service by promptly answering patient inquiries.

Front Desk/ Medical Assistant for Therapy Room

Center for Physical Medicine
02.2020 - 08.2023
  • Enhanced patient satisfaction by efficiently managing front desk operations and addressing concerns promptly.
  • Reduced appointment no-shows through diligent follow-up calls and reminders, maximizing clinic efficiency.
  • Assisted in training new front desk staff, sharing expertise and best practices for optimal performance.
  • Collaborated with medical staff to coordinate patient care, facilitating efficient communication between departments.
  • Utilized technological skills, such as charting/updating patient records in software like spreadsheet programs (Kareo, PIP, Excel, Microsoft)
  • Supported office with administrative and secretarial tasks
  • Scheduled tests, scans and outside appointments for patients.
  • Assisted non english speaking patients with patient forms.


Server

Applebees
12.2022 - 01.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Kept up with current menu choices, specialties and knowing if the kitchen staff is running out of items
  • Checked with guests to get feedback on food, resolve issues, bring additional items and refill beverages.

Education

High school Diploma -

Southeast High School
Bradenton, Florida
05.2019

Skills

  • Bilingual (Fluent in Spanish)
  • CPR Certified
  • HIPPA Compliance
  • Biomedical Training
  • Sterilization
  • Healthcare industry understanding
  • Professionalism and Discretion
  • Medical terminology knowledge
  • Multitasking and Organization
  • Insurance Verification
  • Data entry proficiency

Languages

Spanish
Native or Bilingual

Timeline

Patient Relations Rep

First Physicians Group (Contractor)
02.2024 - Current

Server

Applebees
12.2022 - 01.2023

Front Desk/ Medical Assistant for Therapy Room

Center for Physical Medicine
02.2020 - 08.2023

High school Diploma -

Southeast High School

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Nicolly Visbal