Nicolo Pape
Reno,NV
Summary
I have a solid background in retail sales and customer engagement. I have Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. I have Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets. I am driven to gain new skills and achieve higher goals. Helping Clients build the best version of themselves through training and exercise.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Associate
Bath and Bodyworks
07.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Warehouse Associate
Pet Smart DC 41
09.2024 - 12.2024
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Assisted in reducing product damage by properly handling and storing materials.
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean, orderly work environment free of hazards.
- Assembled pallets and crates for secure transportation of materials.
- Drove forklifts, pallet jacks and other equipment to move materials.
Sales Associate
The UPS Store
06.2024 - 07.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Assisted in Shipping and received packages and mail
- Assisted customers with Amazon returns ensuring each product was successfully returned to the facility
- Organized and sorted mail in to appropriate mail boxes
Sales Associate
See's Candy
10.2023 - 10.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Education
High School Diploma -
North Star Online School
5450 Riggens Ct, Reno Nv 8950206-2023
Skills
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Goal oriented
- Display setup
- Exceptional customer service
- Brand promotion
- Relationship building
- Relationship selling
- Outgoing personality
- Product promotions
- Money handling
Certification
ISSA Certified Personal trainer
04-01-2025
CPR BLS Certified 2/23/2024
Timeline
Warehouse Associate
Pet Smart DC 41
09.2024 - 12.2024
Sales Associate
The UPS Store
06.2024 - 07.2024
Sales Associate
See's Candy
10.2023 - 10.2023
Sales Associate
Bath and Bodyworks
07.2023 - Current
High School Diploma -
North Star Online School
Similar Profiles
Sara Jane MahoneySara Jane Mahoney
Retail Sales Associate at Bath and BodyworksRetail Sales Associate at Bath and Bodyworks
Roxanne RacitanoRoxanne Racitano
Assistant Manager (40+ Hrs) at Bath And BodyworksAssistant Manager (40+ Hrs) at Bath And Bodyworks
Therese MurrayTherese Murray
Assoiate at Bath and BodyworksAssoiate at Bath and Bodyworks