NICOL RAYNOR
Winston-Salem,NC
Summary
Adaptable professional with 25+ years of work experience and proven knowledge of executive support, staff training and development, and workflow prioritization. Aiming to leverage my abilities to successfully fill a supporting role on your team. Detail-oriented professional with experience in records management, Microsoft Office, and customer service. Frequently praised as hardworking by peers, I can be relied upon to help your team achieve its goals. Detail-oriented office support professional with vast experience providing reliable and efficient administrative support to executives, managers, and teams. Proven track record of providing excellent customer service and facilitating day-to-day operations. Adept at managing and coordinating office procedures.
Overview
34
34
years of professional experience
Work History
Administrative Support Associate II, ODEI
Atrium Health Wake Forest Baptist
05.2023 - 08.2023
- Demonstrated excellent customer service skills by responding promptly to inquiries and providing accurate information in a professional manner
- Scheduled and confirmed appointments for clients or customers
- Coordinated staff schedules by setting up appointments and managing calendars efficiently
- Assisted in planning special events such as conferences or seminars
- Scheduled and managed video conferences and senior level meetings, conferences and working groups
- Developed organizational systems for filing documents and records to ensure efficient retrieval of information.
- Maintained consistent and efficient flow of human resources information throughout departments by updating corporate intranet.
- Maintained office calendar for all ODEI events, informing employees of changes or pertinent information quickly
Government Relations Assnt./Government Relations
Wake Forest University Baptist Medical Center
Winston-Salem, NC
01.1997 - 05.2023
- Built and maintained relationships with relevant State and Federal government staff.
- Built strong relationships with media outlets and communications professionals to expand personal network.
- Maintained State and Federal Lobbying Reports.
- Maintained and updated media contact lists and databases for ease of access.
- Tracked and reported on success of campaigns and public relations efforts.
- Helped plan and execute private, company, and client events.
- Drafted, edited and distributed press releases, media advisories and other public relations materials.
- Created media kits and utilized promotional materials to meet specific strategic initiatives.
- Responded to media inquiries, monitored media coverage and created press reports to influence public narrative.
- Wrote and distributed press releases and social media content for clients and company.
- Coordinated media events, photo opportunities and press interviews to drive client engagement.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Employee
TRC Staffing Services Inc.
05.1996 - 01.1997
- Maintained facility equipment and materials in neat, clean, and orderly fashion
- Collaborated with other departments within the organization on order fulfillment needs
- Placed orders for additional supplies when necessary
- Provided customer service support by answering inquiries about products availability or delivery status via phone or email
- Organized warehouse space by rearranging items, storing materials, and marking locations
- Assisted other departments when needed to complete tasks in a timely fashion
Audio/Visual Technician
Long Communications
02.1990 - 05.1996
- Set up projectors, laptops and microphones for live presentations.
- Tested and calibrated audio and visual equipment to verify proper operation.
- Verified product performance in line with defined criteria
- Communicated with customers and sales representatives to determine service and scheduling needs
- Instructed customers on safe and proper use of equipment
- Educated customers with hands-on demonstrations of equipment and technology
- Read and interpreted maintenance manuals and specifications to determine feasibility and method of repairing or replacing components, as well as utilizing strong organizational and communication skills to build effective working relationships
- Informed customers of additional products and services to enhance experience.
Education
Bachelor of Arts - Mass Communications
Elon University
Elon, NC05.1989
High School Diploma -
Bishop McGuinness Memorial High School
Winston-Salem, NC05.1985
Skills
- Microsoft Office
- TEAMS platform
- Webex platform
- Doodle platform
- External Communications
- Informational Packets
- PowerPoint Presentations
- Workflow Processes
- Remote Conferencing
- Document and File Management
- Complex Problem-Solving
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Support Associate II, ODEI
Atrium Health Wake Forest Baptist
05.2023 - 08.2023
Government Relations Assnt./Government Relations
Wake Forest University Baptist Medical Center
01.1997 - 05.2023
Employee
TRC Staffing Services Inc.
05.1996 - 01.1997
Audio/Visual Technician
Long Communications
02.1990 - 05.1996
Bachelor of Arts - Mass Communications
Elon University
High School Diploma -
Bishop McGuinness Memorial High School
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