Nicolus Smith

Work History

Cashier

Kwik Shop

Topeka, Kansas

07.2017 - Current

Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers
Drove sales and add-on purchases by promoting specific item options to customers
Troubleshot and resolved issues with cash registers, card scanners and printers
Helped customers find specific products, answering questions and offering advice
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
Trained new team members in cash register operation, stock procedures and customer service
Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses
Worked closely with front-end staff to assist customers
Reduced company risk and complied with regulations by properly verifying customer identification for alcohol or tobacco purchases

Dietary Supervisor

Homestead of Auburn

Auburn, KS

09.2022 - 07.2023

Trained, disciplined and motivated staff to give all residents and guests top-notch service.
Checked with residents to ask about food quality, satisfaction and personal likes or dislikes.
Coordinated food inventory and maintained costs within budget guidelines.
Evaluated food production to check whether food was being made, portioned and handled correctly.
Cleaned and sanitized kitchen equipment, utensils and work stations.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Oversaw food preparation, production and presentation according to quality standards.
Delegated work to staff, setting priorities and goals.
Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.

Meat Department Clerk

Hy-vee

Topeka, Kansas

09.2016 - 04.2017

Removed incoming merchandise from trucks and stocked display cases with new items according to rotation policies
Managed high customer volume efficiently by accurately cutting, wrapping and weighing products
Used slicers and other department equipment to prepare cuts of meat for customers
Responded to customer questions with friendly and knowledgeable service to answer questions about cuts and types of meat
Kept detailed records of meat cuts to ensure accurate inventories
Answered customer questions about specific products and cut meats to specifications
Stocked meat cases
Provided performance feedback and coached employees with setting quarterly goals
Delegated tasks to team members to optimize productivity
Offered product recommendations when appropriate
Cleaned and inspected food preparation areas for safe and sanitary food-handling practices

Deli Associate

Dillon's Food Stores

Topeka, Kansas

01.2014 - 09.2016

Prepared for busy periods by organizing ingredients and restocking supplies for expected loads
Created aesthetically pleasing food arrangements for special orders and party trays
Received new inventory and rotated stock by dates to keep items fresh and usable
Kept all utensils, dishes and glasses clean and ready for customer use
Removed trash and dropped food items regularly to keep workspaces neat and clean
Prepared orders by slicing, weighing, packaging and pricing meats and cheeses
Maintained work areas by cleaning surfaces, equipment and floors, removing trash and providing machinery upkeep
Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests
Closely adhered to food safety and sanitation procedures established by company and regulatory agencies
Communicated effectively with deli counter customers to answer questions and make recommendations
Gave exceptional customer service to all guests, including during peak business periods
Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices
Assessed customer needs, including food allergies and suggested additional menu items as appropriate

Morning Baker

Casey's General Store

Minneapolis, KS

09.2015 - 01.2016

Verified proper operation of refrigerators, freezers and warming lamps by collecting temperature readings each [Timeframe]
Packaged and stored food products appropriately to ensure proper handling and preservation
Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products
Kept all utensils, dishes and glasses clean and ready for customer use
Protected food from spoilage by storing according to safety procedures
Monitored and recorded temperatures of food, storage, and service areas to maintain established, regulatory guidelines
Prepared for busy periods by organizing ingredients and restocking supplies for expected loads
Re-stocked, organized and arranged service and food stations

Head Cook

Express Japan

Topeka, KS

12.2012 - 12.2013

Maintained and cleaned all kitchen appliances, including grill, stove and oven
Taught the kitchen staff about proper nutrition, food allergies and dietary issues

Summary

Overview

Work History

Cashier

Dietary Supervisor

Meat Department Clerk

Deli Associate

Morning Baker

Head Cook

Education

High School Diploma -

Skills

Timeline

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