Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

NICOMOS ANDERSEN

Farmington,UT

Summary

Seasoned Department Lead offering 5 years progressive leadership experience. Skilled in training employees, managing projects and solving operational problems.

Overview

9
9
years of professional experience

Work History

Tax Examining Technician GS-0592-05

IRS
03.2021 - Current
  • Communicated with taxpayers in writing.
  • Researched all IMF Unpostable UPCs and stayed current on all SERP alerts.
  • Communicated complex tax issues and terminology with others by explaining in easily-understood terms.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Developed effective training plans based on department needs and objectives.
  • Educated surge teams on proper use of tools and IDRS.
  • Tracked new hires progress, frequently checking in with struggling students and identifying root causes of problems.
  • Observed and adopted new techniques from skilled instructors.
  • Optimized learning plans based on new hire's performance and feedback.
  • Inspected UPCs with accuracy, reporting problems or defects quickly.
  • As back up lead kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.

Department Lead

Megaplex Theaters
11.2015 - 03.2021
  • Communicated with managers of other departments to maintain transparency.
  • Oversaw efficient inventory stocking and supply rotation.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Managed team schedules, department projects and quality assurance.
  • Set up displays and trained employees on current promotions.
  • Oversaw food court and box office department staff to cover for other department leaders.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
  • Worked actively with management team to create daily and weekly plans based on weekly ticket sales trends.
  • Performed scheduled prevention maintenance and emergency repairs to keep projection systems in good working order.
  • Liaised with theater ushers and box office cashiers to maintain show start time and communicate issues or concerns.
  • Interacted with public and internal customers to answers questions and complete ticket and concessions sales and cleaning duties.
  • Set up and adjusted picture projectors and screens to achieve proper size, illumination and focus of images.
  • Installed and connected microphones, amplifiers and lights to enhance projections.
  • Inspected movie films prior to film showings to verify completeness and condition.
  • Skilled at working independently and collaboratively in team environment.
  • Self-motivated, with strong sense of personal responsibility.
  • Worked well in team settings, providing support and guidance.
  • Proven ability to learn quickly and adapt to new situations.

Sales Leader

Forsight Executives
02.2014 - 03.2015
  • Increased customer engagement to drive interest and boost sales opportunities.
  • Developed multiple sales strategies to address range of project and customer types.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Assisted in development of monthly sales goals to motivate team and drive business objectives.
  • Developed and maintained knowledge of current sales and promotions.
  • Monitored sales team performance and provided constructive feedback.
  • Handled cash register operations and customer transactions to process payments.
  • Performed inventory control procedures to manage stock.
  • Promoted company's brand and cultivated new relationships by delivering expert presentations.
  • Achieved sales metrics consistently by creating SMART goals based on available sales data.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Directed field training to enhance participants' skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Education

Some College (No Degree) -

Weber State University, Some College
Ogden, UT

High School Diploma - undefined

Woods Cross High School
Woods Cross, UT
05.2014

Skills

  • Staff training
  • Inventory coordination
  • Prioritization skills
  • Team development
  • Departmental activities
  • Supervisor
  • Training and mentoring
  • Employee Evaluation
  • Complex Problem-Solving
  • Active Listening
  • Problem Resolution
  • Critical Thinking

Additional Information

  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.

Timeline

Tax Examining Technician GS-0592-05

IRS
03.2021 - Current

Department Lead

Megaplex Theaters
11.2015 - 03.2021

Sales Leader

Forsight Executives
02.2014 - 03.2015

Some College (No Degree) -

Weber State University, Some College

High School Diploma - undefined

Woods Cross High School

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NICOMOS ANDERSEN