Nicool Mota Martinez
Kingwood,TX
Summary
Versatile bilingual professional with expertise in remote interpretation, AI evaluation, and customer support. Demonstrates strong listening and organizational skills while managing complex tasks in fast-paced settings. Adept at utilizing various digital tools to facilitate effective communication and enhance service delivery.
Overview
2
2
Languages
8
8
years of professional experience
Work History
AI Trainer / Data Evaluator
Outlier, Alignerr & Remotasks
12.2024 - Current
- Created prompts and questions to test AI reasoning, language understanding, and response quality.
- Reviewed AI-generated responses for accuracy and clarity, ensuring compliance with guidelines and enhancing overall output quality.
- Compared AI responses using detailed guidelines and rubrics to identify factual, logical, and quality issues.
- Executed fact-checking, text classification, and labeling tasks to improve data integrity and enhance AI model performance.
- Completed freelance remote assignments while following project instructions, maintaining strong attention to detail, and working independently.
- Engaged in remote freelance work, delivering quality outcomes while managing time effectively.
Remote Interpreter
Accent on Languages
02.2024 - Current
- Delivered English–Spanish over-the-phone interpretation for government and client-agency interactions, ensuring effective communication.
- Ensured clear and accurate communication while upholding professionalism, confidentiality, and contextual understanding.
- Apply strong listening, terminology, comprehension, and bilingual communication skills in fast-paced conversations.
- Use OPI software and web-based platforms to manage interpreting assignments and communication.
- Completed freelance projects to address specific client communication requirements.
Freelance Hotel Reservations Agent
HotelPlanner
02.2024 - Current
- Assisted customers with hotel reservations, availability, rates, and booking details, ensuring a seamless booking experience.
- Provided customer support via phone, chat, and email, reinforcing reservation accuracy and customer satisfaction.
- Researched hotel information and communicated policies and options to customers, enhancing their decision-making process.
- Process cancellations, changes, modifications, and payment-related requests according to applicable policies.
- Provided customer support remotely, ensuring effective communication and service.
Customer Service Representative
Alorica
Santo Domingo, Dominican Republic
09.2018 - 07.2021
- Provided customer service and Tier 1 technical support, responding to questions and resolving customer concerns.
- Resolved customer complaints and maintained accurate records to ensure effective follow-up and service continuity.
- Coordinated with team members to enhance customer-service processes and streamline communication for improved customer satisfaction.
- Acknowledged for delivering exceptional customer service and consistently meeting performance standards.
Education
Hospitality Management / Administraci?n Tur?stica y Hoteler?a
Universidad APEC (UNAPEC)
01-2020
Skills
- AI training
- AI response evaluation
- AI feedback analysis
- Data labeling and classification
- Data quality assurance
- Bilingual communication
- OPI/Interpreter Platforms
- Email management
- Document organization
- Office Suite proficiency
- Google Workspace applications
- Collaboration tools
- Microsoft Teams
- Slack
- Remote Collaboration Tools
- Canva
- Active listening
Personal Information
Title: Bilingual Remote Professional | English–Spanish Interpreter | AI Trainer | Virtual Assistant | Hotel Reservations Specialist
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
AI Trainer / Data Evaluator
Outlier, Alignerr & Remotasks
12.2024 - Current
Remote Interpreter
Accent on Languages
02.2024 - Current
Freelance Hotel Reservations Agent
HotelPlanner
02.2024 - Current
Customer Service Representative
Alorica
09.2018 - 07.2021
Hospitality Management / Administraci?n Tur?stica y Hoteler?a
Universidad APEC (UNAPEC)