Nicos Rivera
Jacksonville,FL
Summary
Dynamic professional with a proven track record at Verizon, excelling in customer service and team leadership. Successfully implemented process improvements that enhanced operational efficiency and drove sales growth. Adept at staff training and development, fostering a collaborative environment while ensuring high standards in service delivery and financial accuracy.
Overview
2026
2026
years of professional experience
Work History
Assistant Manager
Verizon
2025 - Current
- Assisted in managing daily operations to ensure team efficiency and customer satisfaction.
- Developed training materials to enhance employee onboarding and product knowledge.
- Coordinated inventory management processes, optimizing stock levels and reducing discrepancies.
- Implemented process improvements that streamlined workflow and reduced operational delays.
- Analyzed sales data to identify trends and support strategic decision-making for promotions.
- Led cross-functional teams in executing company initiatives, enhancing collaboration across departments.
- Mentored junior staff, fostering skill development and promoting a collaborative work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Drove customer engagement strategies, improving service delivery and overall client experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Sales Associate
Verizon
10.2022 - 03.2025
- Assisted customers in selecting products, enhancing their overall shopping experience.
- Demonstrated product features and benefits, increasing customer engagement and satisfaction.
- Processed transactions accurately, ensuring efficient checkout operations.
- Maintained knowledge of current promotions and services to inform customers effectively.
- Collaborated with team members to achieve sales goals and improve store performance.
- Organized merchandise displays to enhance visibility and attract customer interest.
- Participated in training sessions to continuously improve product knowledge and sales techniques.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Delivery Manager
Prep Pros
02.2020 - 12.2021
- Led delivery planning to optimize routes and enhance customer satisfaction.
- Developed training programs for team members to improve operational efficiency.
- Implemented process improvements resulting in reduced delivery times and increased productivity.
- Coordinated with cross-functional teams to align delivery strategies with business objectives.
- Analyzed performance metrics to identify areas for improvement in service delivery.
- Managed vendor relationships to ensure timely and cost-effective delivery solutions.
- Streamlined communication processes between departments to facilitate smoother operations.
- Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
- Managed resources effectively to avoid unnecessary delivery delays.
- Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.
- Implemented risk mitigation strategies to minimize potential disruptions caused by unforeseen events or issues.
- Supervised delivery staff and general productivity.
- Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
Data Entry Clerk
SafeWorks
05.2017 - 08.2020
- Streamlined invoice processing to enhance accuracy and efficiency in accounts payable operations.
- Implemented automated workflows, reducing manual entry errors and accelerating payment cycles.
- Trained and mentored junior staff on best practices for managing vendor relationships and invoice discrepancies.
- Led initiatives to optimize expenditure tracking, ensuring compliance with company policies and financial regulations.
- Entered and updated data in electronic databases with high accuracy.
- Processed and verified incoming data for completeness and correctness.
- Maintained organized filing systems to enhance retrieval efficiency.
- Streamlined data entry processes, reducing redundancy and improving workflow efficiency.
- Sorted documents and maintained organized filing process.
- Verified accuracy of data entered into system to produce error-free reports.
Education
Associate of Arts - General Studies
Tallahassee Community College
Tallahassee, FL07.2021
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff training and development
- Staff supervision
- Goal setting
- Conflict resolution
- Operations management
- Recruiting and interviewing
- Sales strategies
- Customer relationship management (CRM)
- Sales growth
Timeline
Sales Associate
Verizon
10.2022 - 03.2025
Delivery Manager
Prep Pros
02.2020 - 12.2021
Data Entry Clerk
SafeWorks
05.2017 - 08.2020
Assistant Manager
Verizon
2025 - Current
Associate of Arts - General Studies
Tallahassee Community College