Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicosha Jones

Phoenix,AZ

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

23
23
years of professional experience

Work History

Director of Staffing

Desert Terrace Nursing Hm
12.2021 - 08.2022
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
  • Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
  • Achieved staffing objectives through strategic and tactical planning, program management expertise and knowledge of effective recruitment, interviewing and training procedures.
  • Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
  • Met with managers to discuss vacancies, applicant qualifications and characteristics of top candidates.
  • Collaborated with HR leadership regarding candidate salary determinations.
  • Built and strengthened successful relationships with external recruiters and agencies.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.

Director of Staffing /Medical Unit Clerk

Allegiant Of Phoenix
08.2017 - 06.2021
  • Prepared and processed patient referrals and transfer requests.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
  • Received and routed laboratory results to correct clinical staff members.

Surgical Scheduler

Lifestyle Lift
10.2006 - 02.2010
  • Sent daily case confirmations and checked with leadership on daily basis to make emergency changes and routine schedule updates.
  • Coded correct procedures for physician and billing purposes.
  • Contacted insurance companies to obtain authorizations and gathered all related medical records.
  • Followed physician's orders and availability calendar to schedule tests and procedures.
  • Reached out to patients to confirm arrival times and convey procedures.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Resolved scheduling conflicts to maintain high-quality patient services.
  • Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
  • Communicated surgery requirements to nursing teams for smooth operation delivery.
  • Checked patients in and out and collected payments.
  • Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.

Patient Financial Services Representative

Mayo Clinic Health System
03.2003 - 10.2006
  • Researched billing errors and discrepancies to initiate corrective action.
  • Responded to customer inquiries and provided detailed account information.
  • Analyzed customer financial records to determine appropriate payment plan.
  • Entered client details and notes into system for interdepartmental access and review.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Generated and distributed monthly customer statements.

Front Desk Clerk

Concentra Urgent Care
08.1999 - 04.2003
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Used internal software to process reservations, check-ins and check-outs.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Certified urinalysis for pre employment screening

Education

High School Diploma -

South Mountain High School
Phoenix, AZ
05.1992

Skills

  • Accident Investigations
  • Hiring Trends and Analysis
  • Employee Discipline
  • Recruitment Strategies
  • Employee Engagement Strategies
  • Recruitment Planning
  • Performance Management Systems
  • Human Resource Information System (HRIS)
  • Health and Safety Programs
  • Staffing Strategy
  • Employee Referral Programs
  • Interviewing Abilities

Timeline

Director of Staffing

Desert Terrace Nursing Hm
12.2021 - 08.2022

Director of Staffing /Medical Unit Clerk

Allegiant Of Phoenix
08.2017 - 06.2021

Surgical Scheduler

Lifestyle Lift
10.2006 - 02.2010

Patient Financial Services Representative

Mayo Clinic Health System
03.2003 - 10.2006

Front Desk Clerk

Concentra Urgent Care
08.1999 - 04.2003

High School Diploma -

South Mountain High School

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Nicosha Jones