Nicosia Henry
Behavioral Health Technician
Dayton,OH
Summary
Experienced Mental Health Technician with a strong background in residential and phone-based support. Known for compassionate care, crisis intervention, and effective patient assessment. Adapts well to fast-paced environments and collaborates effectively with teams to achieve positive outcomes
Overview
7
7
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Behavioral Health Technician
I Am Boundless
05.2023 - Current
- Recognizes the significance of empathy and proactive client care, ensuring the provision of optimal assistance. Assists clients in adhering to individual intervention plans to foster their progress.
- Accountable for daily reporting of behavioral issues and timely completion of necessary documentation by shift's end, encompassing progress notes, miscellaneous entries, daily support logs, event reports, and incident reports. Proficient in Electronic Health Records (EHR).
Client Case specialist for Mental Health
TELUS International (Formerly Lifeworks)
10.2020 - 12.2023
- Assisting clients in a call center by offering related mental health resources and guidance. Aiding clients in identifying suitable measures for their ongoing mental health journey. Conducting assessments to determine the most effective interventions for clients and providing emotional support or crisis intervention over the phone.
- Ensuring timely completion of necessary documentation before the end of each shift, such as progress notes, miscellaneous entries, daily support logs, event reports, and incident reports. Proficient in utilizing Electronic Health Record (EHR) systems.
Behavioral Health Technician
UHS hospital
06.2022 - 08.2022
- Supervise 10-20 patients for adult or children care. Provided guidance, and showcase a positive role modeling. Outsource for resources. Advocate for patients autonomy.
- Met with client one on one. Review plans for recovery, implemented and ensure goals. Evaluate patient performance to track progress and encourage patients to follow counselor directives.
Customer Service Representative
Enterprise Holdings
07.2018 - 03.2020
- Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere. Trained new hires.
- Responded promptly to customer and staff questions and quickly resolved issues, cultivating strong, long-term relationships. Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
Education
Bachelors of Arts -
Montclair State University
08.2012 - 05.2015
Skills
- Client record-keeping
- Attention Detail
- Interpersonal
- Critical Thinking
- Problem Solving
- Time management
- Conflict Management
- Leadership
- Customer service
- Hospital experience
- Computer skills
- Communication skills
Certification
Basic Life Support (BLS), 06/01/22, 06/01/24
Timeline
(PCM) Professional Crisis Management(6/1/26)
06-2025
Behavioral Health Technician
I Am Boundless
05.2023 - Current
Behavioral Health Technician
UHS hospital
06.2022 - 08.2022
Client Case specialist for Mental Health
TELUS International (Formerly Lifeworks)
10.2020 - 12.2023
Customer Service Representative
Enterprise Holdings
07.2018 - 03.2020
Bachelors of Arts -
Montclair State University
08.2012 - 05.2015
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