Nicoy Smith
Madison,WI
Summary
Hardworking and diligent worker with a proven track record of achieving two million dollar units at Six Flags Great America. Eager to take on challenging tasks and support the team. Strives to achieve the highest standard possible in any given task. Safety conscious and quality minded, committed to ensuring efficient completion of all assigned duties.
Overview
10
10
years of professional experience
Work History
Delivery Associate
Divine Packages LLC
11.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining professional demeanor.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising quality of work or customer satisfaction.
- Contributed to positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
Area Supervisor
Six Flags Great America
04.2018 - 11.2024
- Supervise and evaluate all team members in food and beverages
- Overseeing daily operations
- Collaborate with upper management regarding changes in policies or procedures that could improve workflow
- Training new employees on policies, procedures, product knowledge and customer service techniques
- Enforcing company policies whilst maintain a fair and consistent approach among staff members
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
Delivery Associates
Divine Packaging LLC
11.2022 - 01.2023
- Company Overview: deliveries for amazon
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
- Proactively identified potential issues affecting delivery success, taking corrective action as needed to maintain performance standards.
- Delivered packages to customer doorsteps and business offices.
Installing Solar Panel
Iree Solar Energy Ltd
08.2014 - 06.2018
- Assist in installing solar panels
- Carrying out maintenance duties on solar systems
- Transporting workers if needed
- Installed solar panels on multiple residential and commercial properties to meet customer requirements.
- Assembled, wired and connected solar panels to existing components and systems.
- Ensured safety compliance by following industry guidelines during all installations and maintenance tasks.
- Used drawings, schematics, and instructions to properly install PV systems in accordance with codes and standards.
- Checked electrical installation for proper wiring, polarity, grounding, and integrity of terminations.
- Developed efficient installation techniques to decrease labor time.
- Promoted use of solar energy through participation in local green energy fairs, increasing community awareness and interest in sustainable energy solutions.
- Ensured compliance with all local and federal regulations regarding solar panel installations, maintaining impeccable record of adherence.
- Contributed to environmental sustainability by converting numerous households to clean and renewable solar energy.
- Provided exceptional customer service, resolving issues promptly and ensuring customer satisfaction with installed solar systems.
Education
High School Diploma -
B.B Coke High School
Kingston, Jamaica07.2007
Skills
- Computer skills
- Time management skills
- Excellent oral and written communications
- Customer service
- English language fluency
- Interpersonal skills
- Communication
Leadership Experience
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores and leading my team we have managed to successfully gain two million dollar units for the 2024 season.
References
Available upon request.
Communication Skills
Implemented new procedures and technologies that improved efficiency and streamlined operations.
Timeline
Delivery Associate
Divine Packages LLC
11.2024 - Current
Delivery Associates
Divine Packaging LLC
11.2022 - 01.2023
Area Supervisor
Six Flags Great America
04.2018 - 11.2024
Installing Solar Panel
Iree Solar Energy Ltd
08.2014 - 06.2018
High School Diploma -
B.B Coke High School
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