NICOYA HAMILTON
Lauderhill
Summary
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
7
7
years of professional experience
Work History
Supervisor
Bolay
Boca Raton, FL
02.2026 - Current
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Supervisor
Night Owl Cookies
Coconut Creek, FL
05.2025 - 02.2026
- Supervised daily operations to ensure efficient cookie production and timely delivery.
- Trained and mentored team members on best practices for quality control and customer service.
- Conducted regular performance evaluations to identify training needs and encourage employee growth.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Barista/Shift Supervisor
Starbucks
Coral Springs, FL
06.2021 - 03.2025
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Fostered positive work atmosphere through clear communication, teamwork, and proactive problem-solving.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Created exceptional coffeehouse experience through attentive customer service, skilled beverage preparation, and maintaining cleanliness and sanitation.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Enhanced customer loyalty by delivering exceptional service and promptly addressing concerns.
Take Out Specialist
Chipotle
Coral Springs, FL
09.2019 - 05.2021
- Reviewed orders for delivery inclusions, ensuring customer needs for utensils, napkins, straws, and promotional coupons were met.
- Collaborated with kitchen staff to streamline preparation of take-out orders, reducing customer wait times.
- Managed high call volumes to accurately place orders, facilitating clear communication between customers and kitchen staff.
Education
Associate of Arts - Business Administration
Broward College
Fort Lauderdale, FL06-2024
High School Diploma - undefined
J. P. Taravella
Coral Springs, FL06-2019
Skills
- Facility cleanliness
- Financial oversight
- Team development
- Inventory management
- Microsoft Excel
- Problem-solving
- Team leadership
- Critical thinking
- Analytical thinking
- Reliability
- Conflict resolution
- Dependable management
Timeline
Supervisor
Bolay
02.2026 - Current
Supervisor
Night Owl Cookies
05.2025 - 02.2026
Barista/Shift Supervisor
Starbucks
06.2021 - 03.2025
Take Out Specialist
Chipotle
09.2019 - 05.2021
High School Diploma - undefined
J. P. Taravella
Associate of Arts - Business Administration
Broward College