Hi, I’m
Nicoyya Jackson
Decatur,GA
Summary
Hardworking Customer Service Representative Supervisor maintains and enhances customer service by delivering systems and procedures and supervising staff. Communicative and responsible team leader builds productive and positive relationships with employees and customers to improve retention and loyalty. Consistently promotes company values and culture through all interactions.
Overview
8
years of professional experience
Work History
Chime solution
Senior Customer Service Representative Lead
02.2021 - 06.2023
Job overview
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.
- Supervised large teams with guidance, support and direction for high-quality customer care.
- Managed Over 50 customers call per day also increased sales by 10%.
- Evaluated staff performance and provided feedback to improve customer service delivery.
- Implemented customer service policies and procedures for consistent performance standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Amazon
Lead Warehouse Worker
08.2019 - 02.2021
Job overview
- Trained employees on equipment operation and safety protocols.
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Prepare and complete orders for delivery or pickup according to schedule (load, pack, wrap, label, ship)
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Consistently lifted materials weighing as much as 50 pounds
Target
Customer Service Desk/Back of House Manager
10.2017 - 08.2019
Job overview
- Achieved more experiences with customer service while providing expectational services by fulfilling guess needs.
- Hired, trained, and supervised team of service staff members to meet business goals.
- Resolved customer complaints in professional and timely manner.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Responded to user operational issues with desktop computers, laptops, and mobile electronic devices to enable problem resolution.
- Identified system hardware, network infrastructure, and connectivity issues that prevented t execution of user-initiated tasks.
- Scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 40 pounds.
FedEx
Warehouse /Lead Freight Handler
03.2015 - 10.2017
Job overview
- Loaded and unloaded trucks.
- Collaborated with team members to resolve challenges and improve productivity.
- Stayed updated on latest knowledge in transportation and logistics to provide relevant solutions to clients.
- Operated pallet jacks and forklifts to unload freight containers of varying weight and size.
- Utilized proper lifting techniques to facilitate safe and efficient handling of freight.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Met or exceeded production goals and objectives by following strict procedures.
- Operated computer systems to track shipments to improve efficiency and accuracy.
- Handled day-to-day shipping and receiving overseeing more than 20,000 packages per day
Education
Life Christian Academy
High School Diploma
Georgia State UniversityClarkston, GA
Bachelor of Science from Health Science
05.2024
University Overview
- IS-01.00.B Introduction to Incident Command System
- Is-00200.B Single Resources and Initial Action Incident
- IS-001.00.B Emergency Planning
- Is-00700.A National Incident Management System (NIMS) An Introduction
- Is-00775 EOC Management and Operation
Skills
- Microsoft Office/ Microsoft Excel
- Inventory Management
- Document and Records Management
- Product Management
- Customer Service
- Microsoft Office
- Data Entry
- Office Supplies and Inventory
- Inspect Shipments
- Handheld Scanners
- Assembly and Production
- Electric Pallet Jacks / Cherry Picker
- Picking and Processing
- Shipping and Receiving
- Operational Efficiency
- Exceptional Time Management Skills
- Administrative Support
- Employee Coaching and Mentoring
Timeline
Senior Customer Service Representative Lead
Chime solution
02.2021 - 06.2023
Lead Warehouse Worker
Amazon
08.2019 - 02.2021
Customer Service Desk/Back of House Manager
Target
10.2017 - 08.2019
Warehouse /Lead Freight Handler
FedEx
03.2015 - 10.2017
Life Christian Academy
High School Diploma
Georgia State University
Bachelor of Science from Health Science
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