Summary
Overview
Work History
Education
Skills
Certification
ADDITIONAL INFORMATION
Timeline
Generic

NICQUALYA HAYWOOD

COLUMBUS

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Substitute Teacher, K-12

ESS
11.2024 - 05.2025
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.

House Keeping

Tuskegee University
06.2024 - 11.2024
  • Maintained clean facilities, ensuring safety
  • Optimized cleaning, enhancing satisfaction
  • Collaborated on schedules, improving efficiency
  • Developed supply tracking, reducing waste
  • Fostered safety culture, improving campus health

Production Associate

Watts Water Technologies
03.2021 - 04.2022
  • Built consumer products efficiently
  • Enhanced product durability, boosting satisfaction
  • Collaborated on efficient workflows
  • Ensured compliance with safety regulations

Production Worker

Saab barracuda
03.2019 - 11.2020
  • Ensured smooth product flow
  • Adapted roles, aiding team success
  • Anticipated supply needs, boosting continuity

Customer Service Representative

SYKES - Enterprise
06.2015 - 03.2019
  • Handled inquiries, processed refunds
  • Resolved complaints, increased retention
  • Streamlined issue resolution, improved experience

Production Worker

Smithfield packing
05.2013 - 06.2015
  • Improved safety, organized workspaces
  • Streamlined packaging, faster shipping
  • Inspected products, reduced errors
  • Facilitated smooth material transitions
  • Enhanced team coordination, production speed

Education

Diploma -

Douglas Byrd High School
Fayetteville, NC
06.2012

Associates - Business Administration

American Intercontinental University
10-2024

Skills

  • Manufacturing
  • Assembly
  • Packaging
  • Shipping
  • Receiving
  • Forklift
  • Quality Control
  • Welding
  • Materials Handling
  • Pallet Jack
  • Communication
  • Order Picking
  • Customer Service
  • Team Leadership
  • Safety Compliance
  • Student engagement
  • Positive reinforcement
  • Multi-subject instruction
  • Special needs support
  • Decision-making
  • Multitasking
  • MS office
  • First Aid/CPR
  • Problem-solving
  • Organizational skills
  • Teamwork and collaboration
  • Written communication

Certification

  • Certified Nursing Assistant
  • CNA/CPR Certification
  • Aug 2018 - Present

ADDITIONAL INFORMATION

  • WORK AUTHORIZATION
  • Authorized to work in the US for any employer
  • Willing to relocate: Anywhere

Timeline

Substitute Teacher, K-12

ESS
11.2024 - 05.2025

House Keeping

Tuskegee University
06.2024 - 11.2024

Production Associate

Watts Water Technologies
03.2021 - 04.2022

Production Worker

Saab barracuda
03.2019 - 11.2020

Customer Service Representative

SYKES - Enterprise
06.2015 - 03.2019

Production Worker

Smithfield packing
05.2013 - 06.2015

Diploma -

Douglas Byrd High School

Associates - Business Administration

American Intercontinental University

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