Nicquana Jamison
Detroit,MI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Prior Authorization Specialist
BroadPath Healthcare Solutions WFH
12.2022 - 11.2023
- Answering inbound calls from doctors or pharmacy for medication that's required prior authorization and assist with insurance verification/eligibility
Customer Service Rep
NexRep
03.2022 - 12.2022
- Inbound and outbound calls, transfers calls over to the right Administration, set up appointments and send out emails..Work from home
Customer Service Representative
Service Master Clean
06.2021 - 02.2022
- Provide the team with detail-oriented administrative support to document inventory, manage fax receipt's and distribution, competing and ordering supplies
Client Service Representative
Pomeroy healthcare's
12.2019 - 06.2021
- Managed the inbound/outbound calls from clients, handle files, data analysis, faxed documents
Wellness Coordinator
American House Senior Living Communities
03.2018 - 11.2019
- Administer prescribed medications to patients and provide support to healthcare professionals
Wellness Coordinator
Brookdale Senior Living
08.2015 - 12.2017
- Administering prescribed medication to patients and provide support to healthcare professionals
Housekeeping
Camelot Nursing and Rehab
05.2011 - 04.2015
- Disinfectant and deep cleaning to all patients/residents rooms
Client Service Representative
Doctors Care Center
10.2006 - 06.2010
- Responding promptly to customer inquiry, communicated with customer on healthcare insurance, and scheduling appointments
Education
Medical administration assistant in Nursing -
Everest Institute-Southfield
Southfield, MI05.2002
High school or equivalent -
Redford high school
Detroit, MI06.1996
Skills
- Wellness coordinator
- Customer Service
- Dependability
- Attentiveness
- Communication
- Medical Billing
- Insurance Verification
- Medical Office Procedures
- Documentation review
- Filing
- ICD-9/10
- Medical records
- Medical Appeals Handling
- Resource information
- Retro-Authorizations
Certification
Certified Medical Administrative Assistant
Personal Information
Title: Customer service
Timeline
Prior Authorization Specialist
BroadPath Healthcare Solutions WFH
12.2022 - 11.2023
Customer Service Rep
NexRep
03.2022 - 12.2022
Customer Service Representative
Service Master Clean
06.2021 - 02.2022
Client Service Representative
Pomeroy healthcare's
12.2019 - 06.2021
Wellness Coordinator
American House Senior Living Communities
03.2018 - 11.2019
Wellness Coordinator
Brookdale Senior Living
08.2015 - 12.2017
Housekeeping
Camelot Nursing and Rehab
05.2011 - 04.2015
Client Service Representative
Doctors Care Center
10.2006 - 06.2010
Medical administration assistant in Nursing -
Everest Institute-Southfield
High school or equivalent -
Redford high school
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