Summary
Overview
Work History
Education
Skills
Timeline
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Nicquana Jamison

Detroit,Michigan

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

13
13
years of professional experience

Work History

Prior Authorization Representative

BroadPath Healthcare
WFH, MI
11.2022 - 11.2023
  • Provided timely feedback to physicians regarding authorization status.
  • Analyzed claims data from multiple sources to identify areas of potential cost savings.
  • Maintained accurate records on all prior authorizations requested, received, and denied.
  • Processed appeals for denials in accordance with established procedures.
  • Reviewed prior authorization requests for completeness and accuracy.
  • Educated customers about the prior authorization process including applicable deadlines.

College Representative

NexRep
WFH, MI
06.2021 - 12.2022
  • Responded to inquiries from potential applicants via email or phone in a timely manner.
  • Assisted in maintaining the college website by uploading content related to admission processes, tuition fees.
  • Updated records of accepted applicants into a database system.
  • Answered incoming calls from prospective students inquiring about admissions requirements and deadlines.
  • Responded to inquiries from potential applicants via email or telephone regarding admissions processes, financial aid options and other relevant topics.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Client Service Representative

Pomeroy HEALTHCARE
WFH, MI
12.2019 - 06.2021
  • Adhered to all applicable laws and regulations while performing job duties.
  • Demonstrated excellent listening skills and empathy towards customers' needs and concerns.
  • Performed administrative tasks such as filing documents and responding to emails.
  • Provided customer service support to clients in a timely and efficient manner.
  • Maintained customer records in the database system.
  • Resolved customer inquiries and complaints via phone, email, or other communication channels.
  • Scheduled appointments for patients using the electronic health records system.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.

Wellness Coordinator

American House Senior Living Communities
Roseville, MI
03.2018 - 11.2019
  • Collaborated with healthcare providers to arrange screenings for blood pressure, cholesterol levels.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Monitored vital signs including blood pressure, temperature and pulse rate.
  • Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.

Medication Coordinator

Brookdale Assisted Living
Nashville, TN
08.2015 - 12.2017
  • Performed administrative tasks such as filing, faxing, scanning documents.
  • Responded promptly to pharmacy inquiries regarding new or refill prescriptions.
  • Maintained accurate records of patient prescriptions, refills, and renewals.
  • Verified patient medication orders and reconciled discrepancies with physicians.
  • Collaborated with other healthcare professionals in order to provide comprehensive care for patients.
  • Monitored vital signs before administering medications.

Certified Nurse Aide

Camelot Nursing Home
Livonia, MI
05.2011 - 04.2015
  • Maintained patient records including vital signs, intake and output measurements and other data.
  • Transported patients safely between locations using wheelchairs or stretchers.
  • Prepared meals for special diets according to instructions from dietitians or physicians.
  • Ensured that medical equipment was properly maintained according to safety protocols.
  • Recorded food and fluid intake and output accurately throughout shift.
  • Assisted patients with daily activities such as bathing, dressing, grooming and toileting.

Education

CERTIFICATE - Health Administration

Everest Institute
Southfield, MI
05-2002

High School Diploma -

Redford Union High School
Redford, MI
06-1996

Skills

  • Follow-up skills
  • Electronic Records Management
  • Insurance Verification
  • HIPAA Compliance
  • Medical terminology knowledge
  • Patient insurance authorizations
  • Patient Scheduling
  • Client Service
  • Data Entry
  • Medical Terminology
  • Effective communication skills
  • Complaint resolution
  • Data Collection
  • Paperwork Processing
  • Inbound and Outbound Calling
  • CRM Software
  • Appointment Scheduling
  • Positive and professional
  • Quality Assurance Controls
  • Problem-solving abilities
  • Quality Control
  • Active Listening

Timeline

Prior Authorization Representative

BroadPath Healthcare
11.2022 - 11.2023

College Representative

NexRep
06.2021 - 12.2022

Client Service Representative

Pomeroy HEALTHCARE
12.2019 - 06.2021

Wellness Coordinator

American House Senior Living Communities
03.2018 - 11.2019

Medication Coordinator

Brookdale Assisted Living
08.2015 - 12.2017

Certified Nurse Aide

Camelot Nursing Home
05.2011 - 04.2015

CERTIFICATE - Health Administration

Everest Institute

High School Diploma -

Redford Union High School

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Nicquana Jamison