Nida Mesiya
Marietta,GA
Summary
Results-driven Human Resources Operations Analyst with extensive experience in data analytics and HR policy implementation. Demonstrates expertise in enhancing operational efficiency and ensuring compliance with regulations. Skilled in training and development, fostering strong relationships, and driving impactful business solutions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Human Resources Operations Analyst
Northside Hospital
Atlanta, Georgia
04.2018 - Current
- Led day-to-day management and communication of HR policies and benefits plans at Northside Hospital.
- Managed and analyzed data trends, supporting M&A processes through new plan implementations.
- Facilitated employee inquiries and resolved escalations in HR and benefits administration.
- Collaborated with HR management to optimize call center performance and service deliver
- Responsible for day-to-day HR and benefits administration, customer service escalations, billing, training, and coaching.
- Interacted with carriers and vendors regarding plan administration provisions.
- Researched and resolved HR and Benefits cases and escalated when appropriate.
- Stayed abreast of Federal and State guidelines/policies as well as ensuring they are implemented within the department.
Human Resources Specialist
Ultimate Software
Atlanta, Georgia
09.2015 - 04.2018
- Executed numerous HR administrative duties including producing and submitting reports on HR activity, liaising with multiple departments, or functions such as Payroll and Benefits, and Talent.
- Fostered long-lasting business relationships with internal/external partners.
- Assisted employees with questions and problem resolution.
- Ensured all employment requirements were adhered to through the maintenance of records of personnel-related data such as payroll, personal information, leaves, and turnover rates.
- Embodied excellent customer service in all interactions with customers, coworkers, and management.
Operations Coordinator
AirWatch by Vmware
Atlanta, Georgia
02.2014 - 09.2015
- Managed mass imports/exports of data through reporting and dashboard development.
- Performed batch reassignment of accounts and opportunities based on organizational changes.
- Coordinated and facilitated logistics for sales meetings.
- Communicated team goals through the creation of agendas for all sales training.
- Developed sales forecasting reports, supervised sales pipelines and tracked all numbers pertaining to sales revenue.
- Directed all aspects of AirWatch's Salesforce.com CRM system including maintaining user roles, security, profiles, and workflow rules.
- Liaised between the sales team and other departments in the company with a primary focus on the professional services team.
- Spearheaded data management functions including auditing pertaining to resolving data integrity issues.
Summer Student
Voya Financial
Atlanta, Georgia
05.2013 - 02.2014
- Directed compensation and data management functions for 7,000+ employees while staying abreast of all HR laws and regulations.
- Created and implemented departmental documentation for internal and external reference with a focus on SOX compliance.
- Collaborated in numerous functions including the integration of Workday, writing test scripts and testing, and researching issues.
- Processed employment verifications, garnishment paperwork, and payroll forms.
- Demonstrated expertise by providing superb Tier 2 customer support for HR, Payroll, and Benefits.
- Collaborated with HR management to implement improvement recommendations created from the analysis of call center trends.
- Interpreted policies, regulations, and procedures under corporate compliance to provide solutions.
- Conducted research to accurately resolve escalated issues by Service Level Agreements to include tax inquiries from staff, accounting departments, and third-party vendors.
Education
Bachelor of Science - Political Science/Pre-Law
Georgia State University
12.2011
Skills
- HRIS Management
- Performance Management
- Benefit Plan Administration
- Employee Relations
- Customer service
- Business development
- Operations management
- Regulatory compliance
- Case management
- Training and development
- Data analytics
- Payroll processing
Certification
Fundamental Payroll Certification (FPC), American Payroll Association
Timeline
Human Resources Operations Analyst
Northside Hospital
04.2018 - Current
Human Resources Specialist
Ultimate Software
09.2015 - 04.2018
Operations Coordinator
AirWatch by Vmware
02.2014 - 09.2015
Summer Student
Voya Financial
05.2013 - 02.2014
Bachelor of Science - Political Science/Pre-Law
Georgia State University
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