Merita Miftiu
Ann Arbor,MI
Summary
Dynamic leader with a proven track record at Mareen Corporation LLC, excelling in sales and organizational development. Expert in fostering client relationships and leading teams to exceed customer satisfaction goals. Skilled in branding and staff training, I've driven success through strategic planning and effective communication, ensuring high-quality service delivery and operational excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager
mareen corporation llc
Ann Arbor, MI
03.2010 - Current
- Collaborated in the hiring process by assessing applicants' qualifications.
- Prepared staff work schedules and assigned team members to specific duties.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Formed and sustained strategic relationships with clients.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Designed sales and service strategies to improve revenue and retention.
- Trained employees on duties, policies and procedures.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Administered employee discipline through verbal and written warnings.
- Recruited, interviewed and hired qualified staff for open positions.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
BBA - Business Management
University of Michigan, Dearborn
Dearborn, MI04-2010
Skills
- Sales
- Branding
- Advertising and marketing
- Performance evaluations
- Customer relations
- Event management and promotion
- Workflow planning
- Staff training
- Time management
- Organizational development
Affiliations
- Hiking
- Exercise
Certification
- cosmetology license
Languages
Albanian
Professional
Timeline
General Manager
mareen corporation llc
03.2010 - Current
BBA - Business Management
University of Michigan, Dearborn
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