Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nida Shah

Cleveland

Summary

Knowledgeable Team Leader with solid history of managing restaurant operations and enhancing customer satisfaction. Proven track record of optimizing workflow and improving staff performance through effective training and leadership. Demonstrated ability to manage inventory and ensure compliance with health and safety regulations. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

3
3
years of professional experience

Work History

Pharmacy Technician

CVS Pharmacy
02.2023 - Current
  • Operated pharmacy software to update patient records and prescription information seamlessly.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Maintained cleanliness and organization of the pharmacy workspace, promoting a professional environment.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Entered and processed patients' prescriptions into internal system.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Collected co-payments or full payments from customers.
  • Streamlined prescription processing with accurate data entry and verification of patient information.

Team Leader

Hippo Burger
02.2023 - 06.2025
  • Coordinated staff schedules to optimize coverage during peak hours, enhancing operational efficiency
  • Implemented inventory management practices to reduce waste and control costs effectively
  • Assisted in maintaining cleanliness and organization of dining and kitchen areas for a welcoming environment
  • Communicated effectively with kitchen staff to ensure timely order preparation and delivery
  • Resolved customer complaints promptly, improving overall dining experience and retention rates
  • Mentored new hires during onboarding process, ensuring smooth integration into the team while maintaining high standards of service quality.
  • Managed daily financial transactions, including cash handling, balancing registers, and preparing deposits to ensure accuracy and accountability.
  • Worked collaboratively with kitchen staff to maintain consistent food quality standards across all menu items.
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Reduced employee turnover through effective communication, support, and fostering a positive work environment.
  • Ensured compliance with health and safety regulations by conducting regular inspections and addressing issues immediately.
  • Handled customer complaints professionally, taking swift corrective action to resolve issues while preserving brand reputation.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.
  • Monitored food preparation, production, and plating for quality control.

Team Member

Dairy Queen
06.2022 - 06.2023


  • Assisted in food preparation, ensuring quality and presentation met company standards.
  • Processed customer orders accurately using point-of-sale systems.
  • Maintained cleanliness and organization of dining areas and kitchen facilities.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Greeted guests pleasantly and answered menu questions.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Prepared food orders, cooking on grill and operating fry station.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.

Education

G.E.D. - Basic

Lone Star College
Houston, TX
08.2024

Skills

  • Shift management
  • Customer-oriented
  • Organization and prioritization
  • Food service background
  • Adaptable
  • Customer loyalty
  • Employee retention
  • Schedule coordination
  • Supervisory skills
  • Conflict resolution techniques
  • Regulatory compliance
  • Food plating and presentation
  • Stable work history
  • Kitchen oversight
  • Employee schedule management
  • Customer service best practices
  • Labor and food cost control
  • Problem-solving
  • Reliable and responsible
  • Safe food handling
  • Staff supervision
  • Training and onboarding
  • Money handling
  • Employee supervision
  • Quality assurance
  • Supply ordering and management
  • Recruitment and hiring
  • Calm and pleasant demeanor
  • POS terminal operation
  • Delegating assignments and tasks
  • Monitoring food preparation
  • Front of house management
  • Sanitation

Languages

Arabic
Native or Bilingual

Timeline

Pharmacy Technician

CVS Pharmacy
02.2023 - Current

Team Leader

Hippo Burger
02.2023 - 06.2025

Team Member

Dairy Queen
06.2022 - 06.2023

G.E.D. - Basic

Lone Star College

Similar Profiles

CREATE PROFILE
Nida Shah